Principal Program Manager, R&D

Company: Pilot Thomas Logistics
Location: Boston
Posted on: April 2, 2026

Job Description:

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Principal Program / Project Manager, R&D Location: Seaport, Boston, MA (Hybrid) Overview The R&D PMO team is seeking an experienced and highly motivated Principal Program / Project Manager to lead the execution of complex, high-impact programs and product releases. This role operates at the intersection of product, engineering and strategy, driving predictable delivery while continuously improving how we plan, build, and ship software. As a Principal Program Manager, you will own end-to-end program execution for strategic initiatives, manage multi-product releases, and partner closely with Product and R&D leadership to define and optimize development processes, metrics, dashboards, and tooling. You will lead cross-functional teams across product segments, navigate ambiguity, and proactively solve problems to ensure delivery alignment with business and technology strategy. This role is ideal for someone who combines strong technical aptitude, exceptional organizational and communication skills, a passion for solving complex problems and improving systems and processes. This role is a key force multiplier for the Products and R&D organization; you will help shape how we deliver, not just what we deliver - by driving execution excellence, process improvement, and enabling teams to collaborate. Key Responsibilities: Lead planning, execution, and delivery of complex R&D programs and multi-product releases, aligned with strategic objectives Drive change management activities, ensuring timely decision-making and clear communication Own release planning, scheduling, and coordination. Drive efficient, scalable release governance Identify, manage, and mitigate risks, issues, and dependencies across teams and initiatives Coordinate delivery across multiple cross-functional and geographically distributed teams Proactively identify opportunities to accelerate progress and improve outcomes Engage senior leaders effectively to maintain alignment, momentum, and accountability Analyze existing development and release processes to identify gaps and improvement opportunities Design, pilot, and rollout new processes, standards, KPIs, and best practices to improve efficiency and predictability Drive adoption of organizational processes while minimizing unnecessary complexity or duplication Collaborate with other Program and Release Managers to evolve PMO standards, tooling, and operating models Skills: Strong understanding of Agile software development methodologies and modern product delivery practices Proven ability to manage multiple complex programs in a fast-paced, ambiguous environment Self-starter with the ability to influence, motivate, and drive outcomes without direct authority Exceptional problem-solving skills; able to identify root causes and implement practical solutions Excellent written, verbal, and interpersonal communication skills Confident and effective presenter, including with senior leadership and large groups Demonstrated ability to drive execution, not just coordinate activities Strong business acumen and comfort navigating uncertainty and competing priorities Ability to build trusted relationships and facilitate collaboration across functions and levels Highly organized, detail-oriented, and disciplined in execution Data-savvy; able to interpret metrics and use insights to inform decisions and optimization Passion for continuous improvement and driving positive change at both team and organizational levels Curiosity and willingness to learn new methodologies; open to coaching and mentoring for senior-level impact Qualifications Bachelor’s degree required; Master’s degree preferred Ability to commute to Seaport Boston office ~8 years of experience in product development organizations. Minimum 5 years in a Program or Project management role. Experience with SaaS product development teams would be a plus Strong technical aptitude with the ability to understand and contribute into technical discussions and decision making Demonstrated success influencing stakeholders without formal authority Excellent planning and organizational skills Deep experience with Agile software development practices Experience with tools such as JIRA, Confluence, Smartsheet preferred PMP or PMI training is a plus PTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $143,000 - $176,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance-based bonus. Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to applicable plan eligibility and other terms and conditions. For more information about PTC’s comprehensive benefits, please visit our Careers Page . PTC recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at TalentAcquisition@ptc.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here ."

Keywords: Pilot Thomas Logistics, Boston , Principal Program Manager, R&D, IT / Software / Systems , Boston, Massachusetts