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Sr. Customer Support Engineer

Company: Tasacom Technologies Inc.
Location: Burlington
Posted on: July 13, 2018

Job Description:

Sr. Customer Support Engineer Burlington, MA (Locals Only) USC & GC only (Unable to sponsor at this time) Full Time, Onsite Phone then f2f Job Description Client is seeking a motivated and energetic individual who thrives on working with APIs to create customized integration solutions. The Sr. Customer Support Engineer will focus on supporting customers who integrate their application security-related processes with the Client service. Client customers have used our APIs to integrate Client into their SDLC, including build server integration, developer desktop productivity, IDE integration and bug tracking automation. As a Sr. Customer Support Engineer you will: Handle email reports, web-to-case reports and customer calls regarding technical issues related to the use of the Client service Learn/support the standard Client service and Client APIs Re-produce and resolve complex technical issues in a timely manner Use the Client CRM system to log, track, and manage reported issues Create knowledge base solutions on key customer topics Be knowledgeable on application security concepts Transfer knowledge to customers and co-workers Interact with Client customers to develop and demonstrate integration solutions Develop, manage, and maintain productized integrations Develop and maintain API sample code Create and maintain application notes and API documentation Re-produce and resolve complex customer API/integration issues Work with the Client product strategy team to file and track customer enhancement requests This position requires a motivated individual that strives to find solutions that align with client needs while providing a repeatable solution(s) that can be reused across multiple programs. It will require constant and effective communication with internal/external cross-functional teams. This individual will have the opportunity and freedom to cultivate new and innovative solutions which will benefit our entire client base. Skills/Requirements 4 year college education in Computer Science, Engineering or related field, or equivalent experience. 5+ years of experience in Technical Support Engineering experience. 2+ years of recent software development experience. Expertise with one or more of the following: Java, XML, Python, PHP, C++, and C# Expertise with Python or other scripting languages Hands-on experience with one or more of the following: Visual Studio and .NET Eclipse LINUX and / or IOS Bugzilla or Jira Hudson, Jenkins, or Cruise Control Archer SAML/SSO VMware Databases Client requirement gathering, prioritization and scoping experience. Strong technical writing skills. Strong oral communication skills in English and good presentation/teaching skills. Excellent problem-solving and organizational skills. Ability to apply these skills cooperatively in a collaborative team environment. Additional Skills & Experiences: Experience building and maintaining a lab for demonstrating and troubleshooting reference integration implementations Web Application development and debugging knowledge SaaS product experience. Security knowledge a plus. Consulting background, integration experience and/or business intelligence experience.

Keywords: Tasacom Technologies Inc., Boston, Sr. Customer Support Engineer, IT / Software / Systems, Burlington, Massachusetts

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