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Senior Software Engineer, Containerization

Company: Wayfair
Location: Boston
Posted on: August 18, 2019

Job Description:

Who we are?The Service Process and Workflow (SPW) team empowers our Sales and Service Consultants, Agents and Case Management Team (CMT) with tools, workflows and information to service any customer needs and issues post-order efficiently and effectively. We own critical functions and processes like Cancellations, Refunds, Replacements, Delivery Scheduling and Balance Settlement, whereas for SSC Productivity and Efficiency, we are in the process of building a suite of applications on top of our internal ticketing system.Why this team?Being a part of the SPW team will put you in a high visibility and cross-functional team interfacing with various parts of the business like Order Processing Platform, Transportation, Warehousing and Supplier Operations. In addition, you'll be tackling challenges to reduce Contacts per Order (CPO), reduce Average Handle Time (AHT) and Time to Resolution (TTR) for customer cases, increasing automation for case resolution and priority.What You'll Do?As a Senior Software Engineer you will:

  • Work on problems of scale - both when creating new systems and upgrading old ones
  • Attend technical design reviews and in-person code reviews
  • Partner with other technical teams to develop cross functional technology roadmaps and deliver solutions
  • Constantly re-evaluate the technology solutions by staying ahead of industry trends and emerging technologies
  • Demonstrate strong motivation and drive to improve and develop the existing processes to the next level Who you are?
    • Team player - someone who easily adapts to the situation and puts the team agenda first.
    • Someone who is passionate about providing the best customer experience.
    • 3-5+ years of professional experience as a full stack software engineer.
    • 3-5+ years of OOP using PHP, C++, C# or Java (must be willing to learn PHP).
    • 3+ years of SQL (Microsoft, Oracle, IBM, must be willing to learn T-SQL) & relational database schema design.
    • Experience gathering requirements from business stakeholders and deriving software requirements.
    • Great communication skills and ability to communicate development with business users
    • Undergraduate or Master's Degree in Computer Science or Computer Engineering About UsWayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

Keywords: Wayfair, Boston , Senior Software Engineer, Containerization, IT / Software / Systems , Boston, Massachusetts

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