Service Manager
Company: Finch Turf, Inc.
Location: Avon
Posted on: March 17, 2026
|
|
|
Job Description:
Service Manager Avon, MA 02322 Overview Salary Range$61,708.00 -
$95,900.00 Salary/year Position TypeFull Time Education Level4 Year
Degree CategoryManagement Description Develops, communicates,
enforces, and monitors effective Service Department(s) processes to
ensure internal and external customer satisfaction. Creates annual
Service Department(s) goals and budget, in alignment with the
organization's financial and operational objectives. Develops and
executes Service Department(s) marketing plan and monitors monthly
to ensure achievement of departmental goals. Coordinates customer
clinics, field days, and related promotional events with Sales and
Marketing teams. Submits all service warranty and Product
Improvement Program claims within the required timeframe to receive
maximum credit. Schedules and assigns jobs and work areas to
employees in the Service Department(s) according to their skills
and knowledge. Creates, assigns, and reviews work orders for
completeness and accuracy prior to customer billing. Reviews work
orders for completeness and accuracy prior to customer billing.
Ensures all departmental tools, equipment, and vehicles are in
good, safe working order. Manages recruiting, staffing and employee
development activities for employees reporting to this position.
Work with Technical Hotline team to assign Road Tech work orders to
appropriate technicians. Work with sales team and customers to
schedule delivery driver(s) pickups and deliveries. Qualifications
Self-motivated and willing to learn Takes pride in their work
Adaptable to changing priorities Good work ethic and positive
attitude Good communication skills High level of integrity Basic
understanding of financial principles relative to Service
Department operations Proficient with computer applications
Familiar with John Deere and/or competitive products Ability to
analyze and interpret internal reports Ability to work extended
hours Ability to successfully complete a pre-employment background
investigation and drug test Forklift experience (preferred)
EDUCATION Bachelor's degree in business management and/or a minimum
of three plus (3) years' experience in Service Department
operations PHYSICAL DEMANDS Periodically sit at desk and/or walk
around facility for oversight of operations Assist with loading and
unloading trucks Ability to lift items weighing up to 50-75 lbs
Compensation details: 0 Yearly Salary PI9d4fef6b6c0d-2619
Keywords: Finch Turf, Inc., Boston , Service Manager, Logistics, Transportation & Drivers , Avon, Massachusetts
