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User Experience Researcher

Company: MassMutual Wisconsin
Location: Boston
Posted on: December 5, 2019

Job Description:

Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual. Description What great looks like in this role Passionate researcher, always looking for the most interesting insights regarding our customers and our digital products. A great communicator that becomes a trusted partner of user experience designers, product owners, and business stakeholders with the ability to influence the product evolution as a user advocate. Able to work on multiple research areas at the same time. Great collaborator who is intellectually curious about the needs of our customers and passionate about finding the best research approach. Objectives of this role - Understand and incorporate complex technical and business requirements into research efforts. - Plan and conduct all aspects of research (study design, recruiting, moderation, analysis, reporting). - Evangelize research findings to diverse audiences through written reports and oral presentations. Daily and monthly responsibilities - Collaborate with Designers, Product Owners, and business partners to understand business objectives and inform the study objectives - Ability to work both independently and take initiative to solve problems - Prioritize research opportunities in a fast-paced, rapidly changing environment working with designers, product owners, and business stakeholders - Support user validation activities with: - Study guide development; - Study/Research set-up in various platforms and methods (concept validation, card-sorting, tree-testing, usability testing etc) - Study participant coordination/recruitment. - Contribute to prototype development using tools such as InVision & Axure - Synthesize and analyze research findings. - Present research findings and recommendations in an easily understood and digestible format that clarifies the user experience. Skills and qualifications - Authorized to work in the United States with or without sponsorship - Bachelors degree is required - Passion for learning new user research technologies and trends. - Passion for the user perspective - Ability to estimate work and function independently with minimal oversight - Ability to resolve conflicts, issues and risk as they pertain to project goals - Ability to run moderated and unmoderated user studies - Ability to present work employing different storytelling techniques, including some basic video-editing capabilities to skillfully present research findings. - Strong written and verbal communication skills - Ability to work collaboratively in a multidisciplinary team - Highly organized Preferred qualifications - Experience creating/editing prototypes - Familiarity with Axure and InVision a plus - Experience evaluating analytics and identifying areas of opportunity Why Join Us. Weve been around since 1851. During our history, weve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard. Recognized as a 2019 Worlds Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. Its more than our company structure its our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

Keywords: MassMutual Wisconsin, Boston , User Experience Researcher, Other , Boston, Massachusetts

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