Contract Administrator

Company: Kronos Incorporated
Location: Lowell
Posted on: January 17, 2020

Job Description:

Location: Lowell - Massachusetts - USA Function: Administrative/Support Ref #: ***********Apply > Description As a Core Renewal Specialist this position is responsible for maintaining the data integrity of the customer install base and Maintenance contracts for Kronos customers within respective territory. Providing support to Core Renewal Rep, Sales team, customers and various departments within the organization through the execution of necessary duties (i.e. quote generation, consolidations, credit & rebills, etc ). Ensuring consistent, accurate and timely communication of information relating to customer maintenance contracts/install base. Ensuring all contract renewals/invoicing are accurate, within company policy and generated on time meeting monthly forecast, revenue recognition and invoicing schedule. Principal Responsibilities: Monitoring daily reports, ensuring customer contracts and install base are updated in a timely manner to accurately reflect their hardware and software. Ensure all Maintenance Renewal Contracts are processed accurately, efficiently and in a timely manner for monthly revenue recognition and invoicing schedule. Contract Transactions include: Core Renewals, Service Only, Reinstatements and Rebills. Renewal Contracts are reviewed and submitted in a timely manner, ensuring contract accurately reflects customer data, sales credits, all products to be covered, correct versions, coverage dates, consolidations, etc Work closely with Customer Renewal Rep to engage them in the renewal process, ensuring the system accurately reflects a customer s products/contract status as well as strive to obtain acknowledgement of renewal contract (i.e. Purchase order, Signed quote, etc ) whenever possible. Process all contract termination/credit requests in a timely manner Handle all incoming and out going field questions/issues from Customers, Sales force and other departments within Kronos regarding customer maintenance contracts. Resolve issues and/or decide whether upper management needs to be involved in final resolution. Assure timely and accurate follow-up on all issues. Includes but no limited to: o Quote generation o Issue/question on renewal contract (i.e. product, pricing, coverage dates, etc ) o Upgrade/Contract information o Reports o Customer Credit issues Work closely with various departments to ensure information within Oracle Service Contracts/Install Base is updated accurately and timely (i.e. Credit & Collections, KGS, Corporate Contracts team, etc ). Assist other Maintenance Contract Administrators as needed to meet monthly revenue and invoicing forecast. Support the implementation of upgrades and testing to the various financial systems. Maintains a positive outlook and a commitment to quality work and outcomes. Promotes team collaboration Qualifications Three years business/customer service experience within a hi-tech environment Working knowledge of maintenance contracts, a plus and/or Experience working with service organizations Fluency in Excel and experience with other technologies including Oracle and Microsoft Office experience preferred Effective oral and written communication skills are essential Outstanding interpersonal skills and strong attention to detail Excellent problem solving and decision-making skills Ability to exercise initiative and sound judgment in a variety of situations Education: Accounting/Business degree or equivalent experience #LI-Post Corporate overview You re empowered when you re a Kronite. Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance to live inspired. In fact, it s expected! You ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations including half of the Fortune 1000 - and more than 40 million people in over 100 countries use Kronos every day. EEO Statement Kronos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law. View The EEO is the Law poster and its supplement. View the Pay Transparency Nondiscrimination Provision Kronos participates in E-Verify. View the E-Verify posters here. Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ************************ or please call 1 **************.

Keywords: Kronos Incorporated, Boston , Contract Administrator, Other , Lowell, Massachusetts