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Temporary Systems Operations Specialist

Company: Vertex Pharmaceuticals Inc (US)
Location: Boston
Posted on: September 17, 2020

Job Description:

The Temporary Systems Operations Specialist will work in collaboration with the US Sales & Marketing CRM Product Owner and the IT Commercial Systems team to document the US Sales teams CRM functionality improvements and ensure, through thorough user acceptance testing, that the finished product at each sprint aligns to the Sales teams expectations.

Key Responsibilities:

* Works closely with IT developers, UI/UX designers, and the Sales & Marketing CRM Product Owner to develop functionality improvements for end users * Responsible for documenting the Business Requirement Documents (BRD) for current and future CRM enhancements, taking into account user feedback

* Attends IT development-related meetings as needed * Through regular touchpoints, ensures alignment and sign-off of BRD with US Sales & Marketing CRM Product Owner

* Represents US Sales & Marketing for ITs HQ User Acceptance Testing at each monthly release, including supporting the development of user test cases, testing latest release, and providing feedback to IT * Creates and communicates monthly release notes to users (including any necessary training) * Responsible for troubleshooting any issues, including maintaining an internal bug reporting tool, driving issue resolution, and communicating with IT and end users on resolution process * Responsible for systems administration, including user onboarding and training, ad-hoc Salesforce reporting and dashboard management, and administering system permissions * Works with other technology groups to ensure seamless experience for end users * Responsible for systems administration, including user onboarding and training, ad-hoc Salesforce reporting and dashboard management, and administering system permissions * Works with other technology groups to ensure seamless experience for end users

Minimum Qualifications:

* Bachelor's Degree in Computer Science, Business, Math, or Science field preferred * A minimum of 1-2 years experience in business analysis or a related field * Competency in Microsoft applications including Word, Excel, and Outlook * Excellent planning, organizational, and time management skills * Experience participating and leading business requirement gathering sessions * Knowledge and understanding of both waterfall and agile delivery methodologies * Strong verbal and written communication, advocating for end user * High degree of independence and ability to drive projects forward * Ability to contribute to the overall timely delivery of multiple projects * Must be able to effectively work in a fast-paced environment, with strong time-management skills * Ability to manage a number of cross-functional stakeholders at all levels, including non-technical audiences

Keywords: Vertex Pharmaceuticals Inc (US), Boston , Temporary Systems Operations Specialist, Other , Boston, Massachusetts

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