BostonRecruiter Since 2001
the smart solution for Boston jobs

Service Administration Specialist

Company: Tecomet
Location: Wilmington
Posted on: October 19, 2020

Job Description:

TheService Administration Specialist has the primary responsibility of interfacing with and supporting customers and other internal parties managing the order entry and fulfillment processes for assigned customers and Tecomet plants. The Service Administration Specialist interacts with many different areas of the company including Service Account Management, Sales, Planning and Plant Management to drive successful fulfillment and delivery of customer orders.

Essential Duties and Responsibilities

Manage Order Fullfillment Process:


  • RevManage the contract review process with Service Account Management and Sales as required
  • Support or manage the quoting process on new and re-quotes
  • Enter orders in appropriate ERP system(s)
  • Resolve order-related discrepancies with customers
  • Work with Engineering/Materials Management on order fulfillment
  • Research late deliveries and other related questions
  • Enter sales orders for respective customer base as required
  • Work with Sales and with customers to obtain initial and modified purchase orders as required
  • Put orders on hold/release orders from hold
  • Prepare and send order verification reports
  • Close-out short and/or shipped sales orders in ERP system
  • Initiate Part History and Rev Change reviews
  • Coordinate Supplier Change Requests internally and with customers
  • Verify the commercial accuracy of all existing production RFQ's
  • Provide existing production RFQ information to production planning for date confirmation and to Quality for requirement verification.
  • Manage the RMA process including tracking returns and working with Accounting to issue credits

    Customer Communication:

    • Generate customer order acknowledgements and other order-related communications
    • Generate customer facing reports and correspondence
    • Access and update customer portal(s) with appropriate product and order information
    • Work with customers via email and telephone regarding order clarification and changes
    • Participate as required in customer calls related to order fulfillment process and activities

      New Product Introduction Support:

      • Initiate quotes in the appropriate ERP systems that support NPI development projects
      • Perform Contract review to verify accuracy of all pricing, revisions, addresses, and shipping information
      • Enter POs and initiate demand scheduling with Planning
      • Confirm commit dates and communicate with Global Program Management (GPM) and internal teams
      • Build a production ramp plan w GPM input and track performance
      • Initiate invoicing activities as required
      • Work with GPM to transition ownership of new product and customer from GPM to Customer Service
      • Support regular NPI meetings

        Qualification Requirements

        Educational/Training Requirement:

        • Bachelor's degree (B.A.) from four-year college or university or equivalent combination of education and experience.

          Experience:

          • A minimum of 5 + years related experience and/or training in order fullfillment with in a regulated manufacturing environment
          • Medical device, Aerospace and Defence or manufacturing environment experience, highly preferred.

            Knowledge, skills and abilities:

            • To perform this job successfully, an individual must be professional, proactive and positive, with internal and external customers and coworkers.
            • Strong Communicator - Ability to write reports and customer correspondence. Ability to effectively present information and respond to questions from customers, suppliers and all levels of internal audiences. Strong verbal, written and presentation skills
            • Detail-Oriented- Strong attention to detail and accuracy
            • Planning/Organizing- Prioritizes and plans work activities. Uses time efficiently. Sets goals and objectives and develops realistic action plans. Works well under pressure and remains flexible to changing schedules and demands.

              Technical Skills- Proficient in the following:

              • Working knowledge of personal computer, keyboard, and various software programs
              • MS Office products - Word, Excel, PowerPoint
              • ERP system working knowledge
              • CRM system working knowledge a plus

                Equal Opportunity/Affirmative Action Employer/Protected/ Veterans/Disabilities/Drug Free Workplace

Keywords: Tecomet, Boston , Service Administration Specialist, Other , Wilmington, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Sunoco Sales Associate
Description: ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Customer Service Running a cash register, this includes accountability for cash, lottery tickets, cash
Company: Dunkin'
Location: East Providence
Posted on: 10/25/2020

Pharmacy Associate
Description: Job DescriptionPillPack is a pharmacy that makes it simple to take the right medications at the right time. We combine convenient packaging, modern technology, and personalized service to create a system (more...)
Company: PillPack
Location: Concord
Posted on: 10/25/2020

CDL A Local Truck Driver - Dedicated Home Daily
Description: Join the Cowan Family as a dedicated local driver out of Uxbridge, MA. Our drivers on this account make between 57,000 and 63,000 per year. You'll enjoy our newly increased pay packages with a variety (more...)
Company: Cowan Systems
Location: East Providence
Posted on: 10/25/2020


AmeriCorps NCCC Traditional Corps - Winter 2021
Description: AmeriCorps NCCC Traditional Corps - Winter 2021 br br AmeriCorps NCCC provides you with valuable life experience and skill development while you serve on a team with fellow 18-26 year olds, earn money (more...)
Company: AmeriCorps NCCC
Location: East Providence
Posted on: 10/25/2020

CDL-A Truck Driving Job - No Experience Needed!
Description: You Choose Your Lane Dedicated: customer relationships, regular routes, and great pay Regional: balanced home and road life, regular
Company: C.R. England
Location: East Providence
Posted on: 10/25/2020

Earn more this Fall, deliver with Uber Eats
Description: 38 quot 10 Deliver with Uber. Earn on your schedule. 10 Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekendsit 38 039 s up to you. 10 Earn Good Money. (more...)
Company: Uber Eats
Location: Concord
Posted on: 10/25/2020

Amazon Warehouse Assistant (with $1500 sign on Bonus + Benefits)
Description: Job Description Warehouse Associate - 1500 Sign-On Bonus Hourly pay rate: 16.50 - 19.50 plus a 1500 bonus The base pay for this role is 16.50/hr. Earn 3/hr extra for the 2:30am or 3:30am shifts (more...)
Company: Amazon
Location: Woonsocket
Posted on: 10/25/2020

Shopper Team Member - Bedford, MA - Earn up to $22.50 per hour
Description: Shifts: Morning, Day, Evening, Weekend Location: Bedord, MA Job opportunities vary by location. We update postings daily with open positions. Hourly pay rate: Base pay rate is 15 per hour. (more...)
Company: Amazon
Location: East Providence
Posted on: 10/25/2020

Physician / Emergency Medicine / New Hampshire / Locum tenens / Teleme
Description: Quivvy Tech is currently hiring telemedicine physicians Quivvy Tech is the fastest growing national telemedicine network in the U.S. We have
Company: Quivvy Tech
Location: Concord
Posted on: 10/25/2020

Licensed Therapist for Online Counseling
Description: Private practice with no doors and no overhead. 10 10 Join the world 38 039 s largest online counseling platform. 10 10 We provide the marketing, the technology, and the additional income. You (more...)
Company: BetterHelp
Location: East Providence
Posted on: 10/25/2020

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Boston RSS job feeds