Home Instead: On Call Weekend Supervisor

Company: Home Instead
Location: Norwood
Posted on: November 23, 2020

Job Description:

The Norwood office of Home Instead Senior Care is seeking a Weekday and occasional Weekend On-Call Service Supervisor. This individual must be available for weekday and occasional weekend on-call supervision, answering all calls and overseeing client schedule management to provide the highest quality service to clients. The Weekday On-call Service Supervisor hours are Monday-Thursday between the hours of 5pm-9am. Must be able to monitor the phone overnight. The Weekend On-Call Service Supervisor will work closely with the Staffing Coordinators in the following way: Arrive at the Home Instead Senior Care office by 4pm Friday afternoon Go over weekend schedule and any trouble spots that might arise with staffing coordinators Prepare on-call binder with all schedules and Client and CAREGiver rosters Transfer office calls to on-call cellphone Return to Home Instead Senior Care office Monday morning by 8am to email on pertinent information from the weekend. During the week and weekend, supervisor's responsibilities will include but not be limited to: Answering all incoming telephone calls and responding to them as needed Communicate with CAREGivers and clients regarding scheduling as changes arise Take messages and document all calls so office staff can respond if necessary Monday morning Contact backup person when questions arise about clients or CAREGivers that require input from regular office staff Fill in on assignments that come open until a replacement CAREGiver is found Candidate needs to have excellent communication, organization and problem-solving skills. CNA experience preferred. Also ideal for retired nurses looking for part-time work. Compensation: $200 per weekend $40 per night. Shift reimbursement is $15 per hour and mileage reimbursement of $.62 per mile Each Home Instead franchise is independently owned and operated.

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