Field Application Scientist - Single Use
Company: Danaher
Location: Boston
Posted on: January 15, 2021
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Job Description:
Help us improve access to life-changing therapies that can
transform human health We are Cytiva, a global provider of
technologies and services that advance and accelerate the
development and manufacture of therapeutics. Formerly part of GE
Healthcare, we have a rich heritage tracing back hundreds of years,
and a fresh beginning since 2020. Our customers undertake
life-saving activities. These range from fundamental biological
research to developing innovative vaccines, biologic drugs, and
novel cell and gene therapies. Our job is to supply the tools and
services - the pots, pans, soups and sauces - they need to work
better, faster and safer, leading to better patient outcomes. We
are looking for a Field Application Scientist to work with our
expert sales team of 7,000 employees across the world. Do you have
a passion for technical sales? Then we would love to hear from you.
What you--------ll do Responsible to provide pre- and post-sales
support for the Xcellerex product portfolio, product
demonstrations, applications support, technical presentations, team
selling activities, and customer product training within an
assigned region for the RFB Modality. Support achievement of
commercial business objectives and high-level customer satisfaction
and patronage for Cytiva products and services. Support Account
Managers and Upstream Sales Specialists for successful
demonstrations, installations of Xcellerex Bioreactors and Mixers
and consumables. Support customer projects using Xcellerex products
by providing product and applications information, answering
inquiries, and giving presentations. Develop, coordinate and
deliver product training to Customers, Account Managers, and Sales
Specialists on Xcellerex products and applications within assigned
region. Improve customer satisfaction and retention through
troubleshooting and continuing education and optimization of
customer processes. Maintain effective communication with customers
and gather information on the customers' needs and relay that
information to the sales force to identify present and future
customer needs and to enhance customer relations, where applicable.
Support trade shows and professional conferences by performing
product demonstration and seminars. Use market and product
knowledge to assist sales teams in developing sales, marketing and
customer account sales strategies. Provide competitive product
insight and provide regular feedback on customer satisfaction and
needs to internal stakeholders. Support Account Managers and RFB
Sales Specialists on development and finalization of Xcellerex
bids/quotes to meet customer requirements. Provide leadership on
Xcellerex hardware and consumables sales.This includes knowledge of
customers' plans & needs, Cytiva products, applications, marketing
& sales support collateral and competitors' portfolios. Secondary
Responsibilities: Provide coverage for vacant Xcellerex Specialists
positions, if needed. Act as a mentor to new field team members,
providing product, technical and professional guidance as necessary
to improve the customer experience-- - Communicate regularly with
Modality Manager and Sales Specialist team to ensure coverage of
pre- and post-sale customer support and training. Produce
well-written reports and provide feedback on customer satisfaction
and needs. Monitor industry trends, competitive actions to provide
expertise and advice to drive innovative product development.
Communicate with Marketing, Sales, R&D, and Application Leaders
to align applications activities with sales needs and business
objectives. Quality Specific Responsibilities: Knowledge and
understanding of all Global Privacy and Anti-Competition Policies
(including but not limited to Cytiva HIPPA Guidelines, NEMA
Regulations, etc.) and operates within them to ensure that no
company policy or US / Int'l Law is broken Knowledge and
understanding of all Environmental Health Policies (including but
not limited to GE Healthcare EHS Policies, GE Healthcare Fleet
Rules, etc.) and operate within them to ensure that no company
policy or US / Int'l Law is broken Aware of and comply with the
Cytiva Quality Manual, Quality Management System, Quality
Management Policy, Quality Goals, and applicable laws and
regulations as they apply to this job type/position Complete all
planned Quality & Compliance training within the defined deadlines
Identify and report any quality or compliance concerns and take
immediate corrective action as required Drive continuous
improvement on all related processes, work instructions, and
procedures to ensure ongoing standardization and simplification of
the Quality Management System. Who you are Chem Engineering degree
preferred or BS in Science (Biochemistry, Chemistry) with extensive
experience in upstream bioprocess development, pilot, tech transfer
or manufacturing using bioreactors and mixers. Strong, working
knowledge of Upstream, Perfusion, and Filtration unit operations.
Proven experience developing, specifying, or supporting
manufacturing operations in the pharmaceutical industry or three to
five years of bioprocess sales, field applications or technical
support of bioprocessing consumables, hardware and software.
Excellent understanding and knowledge of the BioPharma/Biotech
Industry. Proficiency in computer skills in Microsoft Office Suite
products. Willingness to travel within your specified geographic
region and globally to participate in training, meetings and key
projects. Understanding of cGMP, validation and regulated
environments for bioprocessing Strong presentation skills (public
speaking and lecture experience desired) Demonstrated ability to
understand and present complex material in understandable terms.
Demonstrated communication skills both verbal and written with
external customers, global counterparts and team members working in
other functions. Solid problem-solving skills - Ability to manage
and resolve conflict, communicate issues and propose solutions to
both internal team members and external customers. Proven
professional business acumen (experience interfacing with both
internal team members and external customers as a part of a
solution-based sales process). Self-motivated, willingness to take
the initiative to identify opportunities for improvement and take
actions to improve Team oriented with a customer satisfaction
mindset. Ability to multi-task effectively and manage multiple
priorities at one time. Willingness to be flexible/adapt to
changing work environments. Experience with the Cytiva UNICORN,
Wonderware, Emerson DeltaV, or other control systems desirable. Who
we are Whatever your role, we bring purpose and challenge into our
everyday work. If you are driven to make the world a better place
thanks to science and medicine, you--------ll feel right at home
here. If you--------re flexible, curious and relentless,
you--------ll belong. If you are excited about a global culture,
this can be the place to further your career. Want to know more?
Experience life at Cytiva on our Careers website, Instagram channel
and LinkedIn page Cytiva is a 3.5 billion USD global life sciences
leader with over 7000 associates across 40 countries who are
dedicated to our mission to help us improve access to life-changing
therapies that transform human health. As a trusted partner to
customers that range in scale and scope, Cytiva brings efficiencies
to research and manufacturing workflows, ensuring the development,
manufacture and delivery of transformative medicines to patients.
Cytiva is part of the Danaher family of companies, a global science
and technology innovator committed to helping customers solve
complex challenges and improving quality of life around the world.
LI-PB1 LI-remote Danaher Corporation and all Danaher Companies are
equal opportunity employers that evaluate qualified applicants
without regard to race, color, national origin, religion, sex, age,
marital status, disability, veteran status, sexual orientation,
gender identity, or other characteristics protected by law. The
-------EEO is the Law----- - poster is available here .
Keywords: Danaher, Boston , Field Application Scientist - Single Use, Other , Boston, Massachusetts
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