UX Internship Program - Research Track (June 2021)
Company: Citizens
Location: Westwood
Posted on: January 15, 2021
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Job Description:
DESCRIPTION WE'RE DEVELOPING THE NEXT GENERATION OF UX
PROFESSIONALS The UX Summer Internship Program is a critical
program within Citizens for cultivating talented, young
professionals who aspire to be leaders in designing and developing
exceptional digital experiences. As part of this program, you'll be
asked to be part of something larger than yourself and participate
on a journey to help customers reach their potential. This deep
level of customer centricity feeds every aspect of our business
from developing strategies, how we market our brand, development of
products (such as savings, student loans, investments), to the
advancement of our channel capabilities (Mobile, Online, ATM,
Branch, and Contact Center). This is an exciting time to join the
Bank as we strive to provide the most simple and personal banking
experience, gain customers' trust, and become their bank of choice
for financial products, services, and advice. You have a unique
opportunity to jumpstart your career through hands-on, impactful
projects, comprehensive training and development, and exposure to
executive leadership, paving the way for a robust career at
Citizens Bank. NOTE: THIS INTERNSHIP PROGRAM BEGINS IN EARLY JUNE
2021 EXPERIENCE DURING THE PROGRAM In this 10-week program, you
will have the opportunity to gain a strong understanding of UX at
Citizens. You'll participate in critical projects, meet senior
leaders, and develop a transferable skill-set that may position you
for future full-time opportunities upon graduation. Designed for
rising seniors, this program is a great way to gain exposure to the
many facets of creating digital experiences and products from
feature prioritization through deployment to production. Based on
your particular educational focus, you will be placed in one of
three parallel tracks: UX RESEARCH, UX DESIGN, OR UX DEVELOPMENT .
During the summer you could be working on: - Concepting new
features through the use of wireframes, designs, and/or functional
prototypes - Conducting competitor and industry analysis in order
to inform product roadmaps - Synthesizing real user data to provide
insights on customers' wants and needs - Designing digital
experiences to increase user engagement and follow thru -
Contributing to group critiques and discussions on solving user
problems with design or technology - Participating in agile
ceremonies as part of the software development lifecycle -
Optimizing graphical assets for performant delivery through
multiple digital channels - Presenting solutions to senior leaders
NOTE: THE UX DESIGN AND UX DEVELOPMENT TRACKS ARE BASED IN
CHARLOTTE, NC, AND THE UX RESEARCH TRACK IS BASED IN WESTWOOD, MA
As an intern in this program, we will match you with a full-time
colleague in your discipline who will serve as your Mentor and help
guide you through the duration of the program. You'll also have the
opportunity to participate in a variety of activities to further
develop you as a professional. Throughout the summer, you'll
experience: - 1-day Orientation with all UX interns - Professional
development workshops (such as Personal Branding and Receiving
Feedback) - Weekly Senior Speaker Series with Digital executive
leadership - Social activities (such as sporting events or intern
BBQ) - Dedicated community service activities - Intern Business
Challenge where you'll work in small teams to solve for an
organizational problem and present your recommendations to senior
management
Keywords: Citizens, Boston , UX Internship Program - Research Track (June 2021), Other , Westwood, Massachusetts
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