Service Governance Lead

Company: Takeda Pharmaceuticals International GmbH
Location: Boston
Posted on: February 26, 2021

Job Description:

*Please be aware of an Identity Theft Scheme targeting individuals seeking jobs with Takeda and other employers. See below or here for more info. Takeda fosters a collaborative and stimulating work environment filled with opportunity and the chance to make a difference in people's lives. It is a workplace driven by integrity, one of Takeda's long-held values that extends to both the patients we serve and our employees who develop and deliver medicines. Across our company, Takeda employees bring together diverse strengths that together create a stronger whole. Success What makes a successful member of our team? We take action and make decisions by focusing on our four priorities in this order: "Takeda is a unique place to work as there is no 'every-day routine' around here - it's very a dynamic environment where change of plans and adjustments of approach are the constants... This allows for interesting cross-function collaboration and - if you're up for it - a high degree of influence on your daily job and workplace." "Takeda is a great place to work as the company invests in the continuous development of its employees offering training, coaching, mentoring and open exchanges between all levels of the organization. Also, it is fulfilling to know that, within the Vaccine Business Unit, we are developing and delivering innovative vaccines impacting the lives of millions of people around the world." Are you looking for a patient-focused, innovation-driven company that will inspire you and empower you to shine? Join us as a Service Governance Lead. At Takeda, we are transforming the pharmaceutical industry through our R&D-driven market leadership and being a values-led company. To do this, we empower our people to realize their potential through life-changing work. Certified as a Global Top Employer, we offer stimulating careers, encourage innovation, and strive for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our global teams are united by an unwavering commitment to deliver Better Health and a Brighter Futureto people around the world. Here, you will be a vital contributor to our inspiring, bold mission. This mission includes driving toward a bold vision for our cloud-native, data and digital-ready future. As a Service Governance Lead you will provide consultancy support within the business services, understanding typical service and operations delivery challenges associated with the implementation of technology solutions, through service life cycle by collaborating with Service Integration function. OBJECTIVES/PURPOSE

• Leads, drives, and manages Process Governance in IT Service Management
• Ensures Takede's Global Service Management Processes are fit for purpose to support business operations for all functions across the IT organization.
• Establishment of holistic IT Service management guidelines, standards ensuring compliance.
• Provides consultancy support within the business services, understanding typical service and operations delivery challenges associated with the implementation of technology solutions, through service life cycle by collaborating with Service Integration function. ACCOUNTABILITIES
  • Establishment, maintenance, and operation of IT Service management processes to align with ITIL best practice
  • Monitors and reports on process effectiveness to senior management by leveraging CSF and KPI standard reporting. Suggests areas for improvement and brings suggestions for process improvements to process owner or senior management.
  • Determines and communicates specific expectations so they are actionable.--
  • Influences stakeholders and technical resources for Service Management Process adoption.
  • Identify Service management improvement opportunities and delivering quantifiable benefits with operational delivery
  • Proven experience of managing, motivating and developing team members both collectively and individually and of achieving positive cultural change
  • Makes decisions regarding resource assignments of employees or vendor contract staff as defined by senior manager.
  • Execute Service Management roadmaps managing cross-functional partnerships and internal/external relationships.
  • Develop and manage budget including operating expenses and capital project expenses.
  • Expert in directing multiple projects simultaneously and the resilience to respond quickly in a fast paced environment. EDUCATION, BEHAVIORAL COMPETENCIES AND SKILLS:
    • Bachelor's degree in Computer Science or a related field preferred or relevant systems experience.
    • 10+ years of information systems experience in multiple areas of IT.
    • 7+ years of experience in IT Management
    • 5+ years of global project leadership and execution
    • ITIL Expert certification
    • Experience of managing an outsourcing providers
    • Ability to work comfortably and diplomatically across departments within a large international corporate environment
    • Ability to communicate effectively with multiple levels including executive leadership team peers, managers and staff.
    • Ability to partner effectively on cross-functional projects or teams.
    • Ability to adapt across multiple functions including internal and external teams.
    • Excellent project management skills and ability to keep multiple priorities moving at the same time.
    • Excellent planning, analytical and interpersonal skills.
    • Team building and talent management skills.
    • Strategic thinker with strong interpersonal/influential skills.
    • Experience in managing services delivery, including support during IT integrations and divestitures.
    • Demonstrated skills/results in the following:
    • Communications
    • Developing/managing high-performing teams
    • Lead, coach, motivate, inspire, and influence
    • Accomplishing results through others
    • Business knowledge, analytical, and problem-solving skills. Check out where you could be
      working if you apply. Job Seekers: Protect yourself against identity theft Please be aware there are instances of identity thieves posting Takeda-branded jobs and posing as employees to steal personal information. They visit job-related websites and invite candidates to online chats. During the chat, they press job seekers to provide bank account information and Social Security numbers. Copyright 1995-2019 Takeda Pharmaceutical Company Limited. All rights reserved.

Keywords: Takeda Pharmaceuticals International GmbH, Boston , Service Governance Lead, Other , Boston, Massachusetts