Team Lead - Endoscopy & Referral Scheduling

Company: Boston Medical Center
Location: Boston
Posted on: February 25, 2021

Job Description:

Team Lead - Endoscopy & Referral Scheduling Location: Boston, MA Post Date: 2/17/2021 Team Lead - Endoscopy & Referral Scheduling

Boston Medical Center (BMC) is more than a hospital. It's a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all-and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet - an integrated health care delivery systems that includes many community health centers. Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world.

Position: Team Lead - Endoscopy & Referral Scheduling

Department: Center for Digestive Disorders

Schedule: Full Time - Days

POSITION SUMMARY:

Responsible for the optimal functioning of the department by ensuring patients receive quick access, excellent customer service, quality patient care and are referred to the appropriate sources.

EDUCATION:

An Associate's degree in Business or related field (or equivalent combination of formal education and experience).

Requires at least three years of relevant work experience with one of the required years of experience in healthcare, customer service, managed care or medical insurance.

KNNOWLEDGE AND SKILLS:

• Ability to mentor, guide and motivate direct reports through demonstration of best practices and leading by example.
• Excellent organizational skills to set priorities and efficiently complete assigned work.
• Ability to effectively speak, read, and write English.
• Requires excellent communication, interpersonal and problem solving skills.
• Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts.
• Ability to work independently and to make decisions based on department polices and established procedures.
• Demonstrated technical competency using standard hospital computer systems including Microsoft Office (Word, Excel, Outlook), web browsers, and hospital registration systems.
• Must be able to maintain strict protocols of all confidential or sensitive information.
  
  Req id: 17746 Apply

Keywords: Boston Medical Center, Boston , Team Lead - Endoscopy & Referral Scheduling, Other , Boston, Massachusetts