Coordinator, Online Training

Company: IANS
Location: Boston
Posted on: February 25, 2021

Job Description:

Position Overview:IANS Research is a fast-growing company that is uniquely positioned in a rapidly changing market. The Coordinator, Online Training is key to IANS' growth and customer satisfaction. This individual will support operational and delivery activities for our newly released Online Training product and assist in the expansion of the training portfolio.Based in our Boston office and reporting to the SVP of Client Success & Operations, the Coordinator, Online Training is responsible for planning and execution of the product delivery. The Training Coordinator will manage all aspects of the online training delivery lifecycle. This includes scheduling courses, prepping Faculty instructors, gathering course content, working with Marketing on registration process and attendee communication plans and reporting on Faculty performance metrics and attendee feedback.The Coordinator will heavily interact with IANS Faculty, clients and collaborate with our sales, product management and marketing teams. You are a self-starter who thrives on cultivating relationships across all functions.Core job functions include:* Manage the full delivery lifecycle for online training product portfolio which includes Faculty planning, managing the registration process, client outreach, website content and online training platform.* Report on Faculty engagement and performance metrics * Collect and analyze feedback from customers to determine customer satisfaction and product delivery refinement needs* Review operational activities and identify process improvement opportunities* Interact and collaborate with internal departments, key stakeholders and IANS FacultyQualifications:* Minimum of 2 years of product support or training experience in technology services or software firm* Natural tendency to be curious, positive and creative* Creative and problem solver* Excellent project management and interpersonal skills* Excellent communicator; excels at building relationships* Bachelor's Degree preferred* Interest or experience in information security is a plusPersonal Attributes:* Exceptional communication, interpersonal and analytical skills* Strong sense of professional accountability and integrity* High level of energy and sense of urgency; plans for and meets deadlines * Collaborative approach; functions well in team-based environments* Process oriented mindset* Good listener* Eager to grow and advance professionallyPowered by JazzHRNkLZ1G5bT6

Keywords: IANS, Boston , Coordinator, Online Training, Other , Boston, Massachusetts