Member Services Supervisor
Company: Direct Federal Credit Union
Location: Needham
Posted on: April 10, 2021
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Job Description:
Description:Direct Federal's Mission? Deliver great rates to
save our members money, easy access to save our members time, and
remarkable service to preserve our members peace of mind.Direct
Federal's Vision? To be the lifelong trusted partner of more and
more members as they pursue their dreams.Our Member Services
Purpose? To have every interaction contribute to stronger
relationships, instilled trust, financial empowerment, and solved
problems.To achieve our purpose we want to hire a: Strong leader -
provide coaching, call monitoring and training to the department
Cool-headed problem solver - take on escalated calls and ensure
they're resolved Champion of knowledge - become a subject matter
expert on our products and the processes around them Process
improver - work with the team to identify and solve complex
problems in the department Keen observer - provide performance
reviews for the teamDoes this sound like you? Direct Federal Credit
Union commits to paying a competitive base wage with additional
financial incentives. We'll provide training at our in-house Direct
University, and an environment that fosters learning and growth.
We'll ask you to contribute your ideas to help us to continually
improve and exceed our goals.Qualifications: Minimum three years'
experience in customer service in a banking environment Minimum one
year supervisory experience Experience opening and closing accounts
(Checking, CD's, IRA's, Money Market's, Trusts, etc.) Experience
taking loan applications Basic online banking support Ability to
prioritize and multitask Positive and professional demeanor
Excellent computer skills including Microsoft Office Suite
Excellent written and verbal communication skillsThis role is in an
inbound call center with a daytime schedule. You'll be required to
work two to three Saturdays a month till 1pm.Your compensation will
include an impressive benefits package. We offer medical, dental,
vision, life insurance, disability insurance, a 401(k) plan with a
match, a pension plan, paid vacation, sick and personal time. We
also offer a shuttle service from the Green Line and a student loan
pay down program.We are an Equal Opportunity Employer
M/F/D/V.PM20.Requirements: PI133495199
Keywords: Direct Federal Credit Union, Boston , Member Services Supervisor, Other , Needham, Massachusetts
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