Posted on: April 11, 2021
Great opportunity to join a Massachusetts-based Mental Health
company and work in their Member Services Department!As an
Engagement Specialist, your main responsibility would be to serve
as the primary point of contact for billers, providers, and
members. You would be working on an 8 person team taking between
30-80 calls per day answering questions accurately and within time
constraints. Description:Types of calls include:
- Telephonic outreach (and coordination with outbound calling
vendor) to new members to provide an orientation/overview of how
the PCC plan operates, how to access PCC providers, the value of
preventative care, and assistance with the completion of HRA.
- Respond to all incoming calls as well as written correspondence
(non-clinical) from Covered Individuals, Network Providers, PCCs,
and other PCC Plan providers, including calls related to MassHealth
Covered Services, BH, and PCC Network Provider access, Health Risk
Assessments, and CMP referrals.
- Work with Covered Individuals, Network Providers, PCCs, other
PCC Plan providers, and other individuals as necessary to resolve
Complaints or questions where appropriate
- Explain the MassHealth Benefit Request (MBR) and Eligibility
Redetermination Verification (ERV) forms to applicants and assist
with the completionQualifications:Top 5 Must-Haves:1.
Reliability/Punctuality2. Insurance/Healthcare based knowledge is
huge plus but not required3. Strong ability to be coached and work
on a team4. Proven computer skills, specifically with
entering/retrieving patient information while 5. Genuine passion
for healthcare and helping people in need is strongly preferredIf
interested in this position give Cameron a call to learn more
781-356-6933! About Aerotek:We know that a company's success starts
with its employees. We also know that an individual's success
starts with the right career opportunity. As a Best of Staffing
Client and Talent leader, Aerotek's people-focused approach yields
competitive advantage for our clients and rewarding careers for our
contract employees. Since 1983, Aerotek has grown to become a
leader in recruiting and staffing services. With more than 250
non-franchised offices, Aerotek's 8,000 internal employees serve
more than 300,000 contract employees and 18,000 clients every year.
Aerotek is an Allegis Group company, the global leader in talent
solutions. Learn more at Aerotek.com.The company is an equal
opportunity employer and will consider all applications without
regards to race, sex, age, color, religion, national origin,
veteran status, disability, sexual orientation, gender identity,
genetic information or any characteristic protected by law.
Keywords: Aerotek, Boston , Engagement Specialist, Other , Boston, Massachusetts
Didn't find what you're looking for? Search again!