Practice Representative
Company: Beth Israel Deaconess Medical Center
Location: Boston
Posted on: April 10, 2021
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Job Description:
Job Posting Job Summary: Serves as a primary point of contact
for patients and visitors in an outpatient unit and provides
excellent customer service through clear communication. Reports to
the manager with input from assigned physicians, nurses and other
health care providers. Essential Responsibilities: * Communicates
with and assists patients, other employees and the general public
in a courteous, helpful manner by phone and in person. Provides
accurate information, directions and/or guidance and follows up
promptly to ensure that needs have been met.* Takes complete and
accurate information from patients/callers, prioritizing and
facilitating communication of information to providers. Prepares
schedules, medical records and other documents in accordance with
quality standards. Maintains patient confidentiality at all times,
whether by phone, discussion with providers or distribution of
patient information by email, fax, etc.* Performs check in,
registration, and verification of demographic and fiscal
information according to medical center policies and procedures and
utilizing hospital computer systems. Confirms prior authorizations,
referrals and pre-certifications for patient's insurance and
managed care plan. Collects required co-payments according to
standards. Directs patients to next service area.* Monitors
patients and visitors entering, waiting, and leaving the practice.
Facilitates timely flow and proactively solves flow issues (i.e.,
early or late patient, late provider, etc.) Acts as liaison between
patient and practice staff to ensure optimal flow and service
delivery.* Processes patient check out, schedules follow-up
appointments and related diagnostic and/or lab tests making every
reasonable effort to accommodate patient and provider needs.
Provides patient with any relevant educational materials as
indicated. Enters visit billing tickets. Required Qualifications: *
High School diploma or GED required. Associate's degree preferred.*
0-1 years related work experience required.* Basic familiarity with
computers. Ability to navigate at a basic level within web-based
applications. Preferred Qualifications: * One year experience in a
healthcare or service/hospitality environment. Competencies: *
Written Communications: Ability to read, and write in English in
order to understand basic safety instructions and take direction
from supervisors; communicate effectively with patients, families
and other medical center staff; and respond to basic questions.*
Oral Communications: Ability to understand spoken English in order
to follow basic safety instructions and take direction from
supervisors; communicate effectively in basic English with
patients, families and medical center staff in response to routine
questions.* Knowledge: Ability to demonstrate basic knowledge of
fundamental concepts, practices and procedures with the ability to
use them in routine situations. Specialized knowledge not
required.* Team Work: Ability to interact respectfully with other
employees, professional staff and/or external contacts to offer
ideas, identify issues, obtain information or deliver services.*
Customer Service: Ability to provide a high level of customer
service to patients, visitors, staff and external customers in a
professional, service-oriented, respectful manner using skills in
active listening and problem solving. Ability to remain calm in
stressful situations. Physical Nature of the Job: Sedentary work:
Exerting up to 10 pounds of force occasionally in carrying,
lifting, pushing, pulling objects. Sitting most of the time, with
walking and standing required only occasionally
Keywords: Beth Israel Deaconess Medical Center, Boston , Practice Representative, Other , Boston, Massachusetts
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