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Patient Services Coordinator I

Company: Massachusetts General Physicians' Organization
Location: Boston
Posted on: April 11, 2021

Job Description:

Job Description - Patient Services Coordinator I (3151573) The Patient Services Coordinator I, under general supervision, provides administrative support to health care providers within a high-volume ambulatory setting, and functions as the primary interface between the patient and the providers. The emphasis is placed on efficient and courteous customer service to the internal and external customers. Principal Duties and Responsibilities Greet patients in a professional, business-like manner. Registers and/or updates demographic, PCP, insurance and other key information elements for all patients seen within the practice. Ensures that existing with changes in registration information or new patients are transferred to the Contact Center. New patients to enable full registration to occur. Check in and check out patients as they arrive in a courteous manner. Schedule, re-schedule and cancel patient office appointments both internal and external to the practice. Review key registration elements with patients during time of scheduling. Send out confirmation/reminder letters in advance of appointments and utilize the Televox system to review system reports to identify patient appointments requiring re-scheduling. Answers telephone, triages calls, takes accurate and detailed messages using professional and courteous customer service techniques. Maintains confidentiality and privacy consistent with HIPAA guidelines. Performs all duties related to the Revenue Enhancement activities of the practice, including but not limited to co-pay collection, registration verification, encounter form reconcilement etc. Provides basic information and instructions to patients regarding the practice and the Hospital. Arranges for transport, interpreter and other services as requested by the patients. Obtains all patient information required by the providers prior to an appointment. Ensures that the medical records are available to all health care providers and that all paper medical records are scanned into the electronic medical record system. Collects co-pays from patients for the appropriate managed care plans and process co-pays for deposit. Reconciles encounter forms to the daily schedule, tracks and follows up on outstanding encounter forms. Files/purges all patient related material, in a timely manner for all health care providers. Ensures confidentiality is maintained. Receives, sorts and delivers mail to the appropriate staff. Copies and faxes all materials in accordance with practice requirements Provides cross coverage for other team members Performs all other related tasks which would facilitate the flow of patients through the practice or which would enhance the quality of service to patients. High School diploma or GED required. Associate's or Bachelor's Degree required, or a Secretarial Training Certificate Program desirable. Prior customer service work experience required; medical or health care experience desirable. Knowledge of basic computer skills necessary to use EPIC electronic medical record system, Cadence scheduling and Microsoft Office. Demonstrated ability to manage cash collection process and knowledge of available patient financial counseling resources Knowledge of medical terminology Knowledge of HIPAA Confidentiality and Privacy Policies Demonstrated ability to be attentive to detail and organized in the performance of their work. Effective interpersonal and communication skills, with demonstrated telephone etiquette and Telephony skills Ability to demonstrate excellent customer service skills, enabling effective and courteous work with various groups of patients, staff and providers Demonstrated ability to solve basic patient and practice problems Demonstrated understanding of managed care and other insurance related coverage plans. Knowledge of insurance plans currently accepted by providers Demonstrated understanding of Disaster protocols to include: fire, safety and code calls, per the mandatory training as outlined by MGH and JCAHO regulations. Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from--protected veterans and individuals with disabilities are strongly encouraged.

Keywords: Massachusetts General Physicians' Organization, Boston , Patient Services Coordinator I, Other , Boston, Massachusetts

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