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Scheduling Supervisor, Disease Centers

Company: Dana-Farber Cancer Institute
Location: Boston
Posted on: June 13, 2021

Job Description:

Overview

This position is responsible for efficient operations in the patient care environment and all aspects of patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards.

The Supervisor is responsible for overseeing all aspects of patient care and coordination of scheduling for patients as provided by Clinical Support Specialists (CSS). Supervisor is responsible for ensuring delivery of superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. The individual in this position will play a critical role in facilitating and managing scheduling-related tasks for patients in the Jimmy Fund Clinic and ancillary services.

Responsibilities

  • delivered by the back office scheduling staff, ranging in complexity.
  • Possesses a level of independence requiring knowledge of clinic policies and operating procedures.
  • Oversees staff who are responsible for scheduling appointments in the Jimmy Fund Clinic, ancillary services at Boston Children's Hospital, and protocol patients across all pediatric disease centers.
  • Communicates and partners with providers, Disease Center Mangers of Operations, and the Jimmy Fund Clinic Practice Manager to facilitate scheduling operations and share cross-functional information.
  • Responsible for running scheduling operational reports to manage slot utilization, overbooking, and adherence to the practice's scheduling guidelines.
  • Leads scheduling operation meetings across all disease groups, works closely with the CRC's and Clinical Trials Team, as well as the ancillary service-lines at Boston Children's Hospital.
  • Participates and contributes to the Pediatric Clinical Operations Group and other scheduling meetings across the institute.

Qualifications

  • Bachelor's degree and 2+ years of experience working in a medical or customer service setting required.

Keywords: Dana-Farber Cancer Institute, Boston , Scheduling Supervisor, Disease Centers, Other , Boston, Massachusetts

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