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Builder Specialties Manager

Company: J.B. Hunt
Location: Walpole
Posted on: June 12, 2021

Job Description:

Job Title:

Builder Specialties Manager

Department:

Production & Skilled Trades

Country:

United States of America

State/Province:

Massachusetts

City:

Walpole

Full/Part Time:

Full time

Job Summary:

Under general supervision, this position is responsible for managing the overall timeline and budget of installation projects. This position ensures the delivery schedule is correct and the job site is ready, the delivery order sequence for appliances are those expected by the contractor, and all connections, hook ups, space and size requirements are met. Incumbent must be able to work any shift to satisfy the demand for flexibility of scheduling to ensure operational success.  This includes, but is not limited to, day shifts, night shifts and weekend shifts.

Job Description:

Key Responsibilities:

  • Accomplish delivery and installation results by communicating job expectations with the installation teams; plan, monitor, and appraise job results; coach, counsel, and discipline employees; initiate, coordinate, and enforce installation practices, policies, and procedures.
  • Interact with drivers in a professional, timely, and effective manner via phone calls and system messages by building and maintaining a positive attitude to strengthen driver engagement in order to minimize turnover and improve driver satisfaction and productivity.
  • Previewing job sites to ensure they're safe and ready for delivery based on the builder's schedule; collaborate with the customer when launching new projects through site assessment, safety requirements, site readiness, and pre-call procedure.
  • Identify and resolve any issues in a professional and effective manner required to have a positive outcome.
  • Drive adoption of all JBHT safety requirements including required use of personal protective equipment to ensure safety of self and co-workers; assuring the Job Site Readiness Policy is being followed to ensure construction site is safe for product installation and free from hazards and obstructions that could endanger workers.
  • Act as a lead supervisor for JBHT drivers and installers at the job site to ensure work is complete, on-time, and damage free.
  • Conduct and review property damage assessment from customer complaints and PD Claims .
  • Ensure the delivery schedule is correct and the job site is ready, the delivery order sequence for appliances are those expected by the Builder, and all connections, hook ups, space and size requirements are met.
  • Verify the appliance order for a construction site is correct by coordinating with the customer's JBHT team, their order desk and the Builder.
  • Manage the training of employees to install household appliances, acquire and maintain any necessary State licenses needed for the installation of household appliances .
  • Order and maintain installation parts, tools and appliance dolly inventory (daily, weekly), recovery of unused parts, overseeing loadout, crossdocking to distribute parts and tools .
  • Perform installation audits and pre-walk assignments to fulfill customer's weekly requirement.
  • Interact with vendor reps and builders in a professional, timely, and effective manner via phone calls and system messages .

Qualifications:

Minimum Qualification:

  • 4-5 years experience with driving, installing, and installation project management with High School Diploma/GED; posses a valid driver's license with a clean motor vehicle record as per JBH standards; must possess ability to work outdoors, in the elements, or across multiple shifts including nights and/or weekends if needed.

Certifications:

  • Ability to pass local/state certifications for appropriate installation.

Preferred Qualification:

  • 4-5 years experience with driving, installing, and installation project management with High School Diploma/GED ability to pass a background check and MVR
  • Certifications: Ability to pass local/state certifications for appropriate installation
  • Ability to fulfill physical requirements (lift/move appliance up to 100 pounds)
  • Ability to wear appropriate work attire (bump cap, footwear steel toed shoes, gloves, vest)
  • Computer skills with apple products and/or Microsoft programs
  • Customer service skills
  • Experience in installation
  • Experience in the transportation industry
  • Experience installing appliances
  • Experience managing/supervising a team
  • Experience training others
  • Knowledge of appliance installation
  • Knowledge of local building codes and DOT requirements
  • Knowledge of parts inventory management
  • Understanding of Builder and Home service SKU's
  • Willingness to travel
  • Willingness to work flexible workdays and hours
  • Excellent Communication and people skills.
  • Knowledge in and around construction, installation, customer service and team management should be required.

Education:

GED (Required), High School (Required)

Work Experience:

Construction/Installation, Project Management, Transportation/Logistics

Job Opening ID:

00375691 Builder Specialties Manager (Open)

"This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions."

Keywords: J.B. Hunt, Boston , Builder Specialties Manager, Other , Walpole, Massachusetts

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