BostonRecruiter Since 2001
the smart solution for Boston jobs

Associate Product Data Services Support Specialist

Company: Pearson
Location: Boston
Posted on: June 12, 2021

Job Description:

Associate Product Data Services Support Specialist - ( 2105649 )


Associate Product Data Services Support Specialist Job Description

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose - to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world's leading learning company. Learn more at

Product Data Team

The Product Data team in Pearson's Global Product organization is a global, central resource managing hundreds of product data attributes for millions of products world-wide, to ensure they are valid, accurate, complete, and compliant. As part of the Product Data team, you'll be playing a critical part in enabling products to be created, discovered, sold, and delivered.

Our team is responsible for customer satisfaction related to product data, acting as a single point of contact for incoming requests and reports of issues. We support user communities and business units with the processes of product creation and maintenance, creation of digital subscriptions, and resolution of issues related to product data or digital subscription. In addition, working closely with the Product Data Platform (PDP) team and the Product Data Management (PDM) team, PDS provides technology and workflow requirements to remediate issues and drive optimization and innovation. To thrive and succeed in this environment, our team members are flexible, innovative, bold, brilliant, highly collaborative, and great communicators.

Associate Product Data Services Support Specialist Role Description

In this role, you will work closely with assigned Business stakeholders and related technology teams to support the optimization of our enterprise Oracle systems and the resolution of issues related to product data. You will also be working closely with technology, product management, data, and business intelligence teams across the world to support their product data management requirements. If you are an independent problem-solver with an analytical mindset, a passion for data, a solid grasp of technology, notably business information systems, and above all - have a strong service mindedness that directly translates to customer (i.e. adjacent teams and consuming systems) satisfaction you will succeed in this role. We are proud to offer an exceptional and supportive environment to develop your professional career.

Product Data Services provide opportunities to work with teams in many different countries and business units - you'll learn about the many ways that Pearson serves learners across the globe. We offer flexible working hours. Sometimes you will be asked to work hours that reflect the time zones of the teams we work with.


  • Manage multiple projects of varying in size and complexity concurrently.

  • Form strong relationships within and between teams

  • Facilitate productive meetings within and between teams

  • Communicate effectively within and between teams, including business stakeholders and technical teams

  • Collaboratively solve problems

  • Monitor, track and work towards issue resolution for "known issues" related to product data

  • Identify and prioritize new requirements, enhancements and bugs for enterprise systems related to product data

  • Learn about the enterprise systems we work with

  • Participate in User Acceptance Testing 8

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.



  • BA or equivalent requisite experience

  • Minimum 1-3 years' experience in related fields

  • Experience working with technical and/or product management teams

  • Experience supporting teams across a global business

  • Strong verbal and written communication skills and ability to present complex information clearly to groups and individuals

  • Ability to be flexible to changes and new ways of working

  • Ability to quickly grasp new concepts

  • Proficient with Microsoft applications; experience with collaboration/work management software a plus.

Primary Location : US-MA-Boston

Other Locations : US-NJ-Hoboken, US-NC-Durham

Work Locations :

US-MA-Boston-1 Federal

1 Federal


Job : Product Management

Organization : Global Product

Employee Status : Regular Employee

Job Type : Standard

Job Level : Entry Level

Shift : Day Job

Job Posting : Apr 27, 2021

Job Unposting : Ongoing

Schedule: : Full-time Regular

Req ID: 2105649

Keywords: Pearson, Boston , Associate Product Data Services Support Specialist, Other , Boston, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Boston RSS job feeds