Installer Onboarding & Training Manager

Company: EnergySage Inc.
Location: Boston
Posted on: June 13, 2021

Job Description:

Do well by doing good.

EnergySage is the leading online marketplace for solar and other renewable energy technologies. We strive to make the experience of going solar as easy as booking a flight online. We are looking for passionate, collaborative, authentic individuals to join our team in making renewable energy options more accessible to consumers. We are the most-visited energy website in the U.S.-- last year over 10 million people used our tools. What can you help us achieve?

Installer Onboarding & Training (O&T) Manager

As the EnergySage Onboarding & Training Manager, you are the primary point of contact for Installer Partners initial journey with EnergySage leading them through our self-service training curriculum (EnergySage University) and helping them become adept at leveraging our platform for efficient customer acquisition. Your primary focus is to take installers from Month 0 to Month 6, ensuring that they hit Month 6 with momentum and the tools for long-term success. EnergySage connects consumers with knowledgeable, pre-vetted installers. That begins with you!

What Youll Do:

• Serve as the main transition point between business development and the Partner Success Manager -- facilitating a rapid and effective introduction to the platform, and setting up those installers for long-term success
• Coordinate the progression of installers through the EnergySage onboarding training curriculum EnergySage University (ESU)
• Inform and evolve our onboarding and training approach-- including processes and content making it more effective and efficient
• Build relationships with key personnel at each installer quickly earning their trust and showing them how to succeed on EnergySage.com
• Train new Installer Partner companies and new sales representatives on the features and functionality of the marketplace while coaching best practices for achieving success
• Continuously monitor the early marketplace platform activity of your Installer Partners, leverage performance data to proactively identify improvement opportunities and effectively coach them on how to realize optimal outcomes
• In a nutshell: You are successful when your Installer Partners are successful

What We Look For:

• Experience with training and onboarding, especially in a B2B or SaaS environment
• Proven track record nurturing long-term business relationships throughout partner organizations, preferably with an entrepreneurial mindset
• Ability to manage multiple accounts and business relationships
• Passion for training and continuous education
• Metrics-driven mindset curious about data, and able to iterate processes based on data and customer insights
• Comfortable working in a fast-paced and dynamic environment with a high level of autonomy
• Excellent verbal and written communication skills with a variety of external and internal stakeholders
• Exceptional customer service and attention to detail
• Diplomatic problem solver & team player
• Solar industry and/or experience working with home improvement contractors is a plus
• Affinity for protecting the environment, sustainability practices, or mission-driven work
• Bachelor's degree or equivalent experience

We are EnergySage.

As the leading online comparison-shopping marketplace for rooftop solar, energy storage, community solar, and financing, EnergySage is accelerating the adoption of clean energy by improving consumer access and affordability. Our user-friendly platform is built on the principle of consumer empowerment through unbiased information, transparency, and choice. As we grow and enter new markets, we seek team members who bring new perspectives, skills, and energy that will propel us to accomplish the challenging work we have ahead.

Confidence can sometimes hold us back from applying for a job - but we believe there's no such thing as a 'perfect' candidate. So, however you identify and whatever background you bring, please apply if this is a role that would make you excited to come into work every day and help bring renewable energy to the broader market.

EnergySage is committed to building a workplace that welcomes and encourages diverse perspectives, because we know that the most successful teams are diverse and inclusive teams. We are an equal opportunity employer and prohibit discrimination and harassment of any kind.

Our Values

• Consumer First: Our top priority is to serve and empower consumers through transparency, equitable access to information, and personalized interactions.

• Better Together: We recognize that we gain and give more through collaboration, partnership, and diversity of experience and perspective. We respect one another and are inspired by what we learn and achieve together.

• Integrity: We take personal ownership and pride in doing the right thing. Our consistency, competence, and high standards earn the reputation of trusted advisors with all of our stakeholders.

• Substantive Impact: We are committed to effecting and sustaining positive environmental, social, and market transformations through creativity, innovation, and persistence.

• Iterative Excellence: Our intellectual curiosity and bias toward action drive us to continuously learn, evaluate, iterate, and improve.

Keywords: EnergySage Inc., Boston , Installer Onboarding & Training Manager, Other , Boston, Massachusetts