Director of Social Services II
Company: Genesis Healthcare LLC
Posted on: June 13, 2021
The Director of Social Services II plans, develops, organizes,
evaluates and directs the overall operation of the Social Services
Department in accordance with the National Association of Social
Workers (NASW) Code of Ethics and maintaining compliance with
federal, state, and local guidelines and regulations, Genesis
policies and procedures, and standards of care for specialty
practice (Reference: Social Services Job Description Addendum
The Director of Social Services II is a member of the
interdisciplinary and management team of the nursing center and
directly supervises two or more members of the Social Services
staff in the facility. The Director of Social Services II is
responsible for fostering a climate, policies, and routines that
enable residents to maximize their individuality, independence, and
dignity. This climate shall provide patients/residents with the
highest practical level of physical, mental, and psychosocial
well-being and quality of life.
If and when the Director of Social Services II performs
responsibilities across multiple centers, there is a reporting
relationship to the Area Social Services Specialist.
- Develops and maintains a good working rapport with
intra-department personnel and meets with administration, medical,
and nursing staffs, and other related departments for collaboration
Plans, organizes, implements, evaluates, and directs a
comprehensive Social Services program. Accountable for Social
Services practice, measuring outcomes to interventions, and
Recruits, interviews, selects, supervises, and evaluates all
Social Services staff.
Coordinates and implements Social Services Orientation for new
Assists in determining departmental staffing and budgetary
Communicates to the Administrator equipment and supply needs of
the Social Services department.
Reviews departmental policies and procedures as part of the
facility's interdisciplinary team to assure compliance with federal
and state regulations.
Participates in Quality Improvement interdisciplinary
Ensures all government, organizational, and state specific
requirements for Social Services documentation are met by all staff
members. Monitors departmental Point Click Care compliance.
Provides oral and written reports/recommendations to the
Administrator concerning the operation of the Social Services
Prepares Social Services department for annual state survey.
- Serves as active contributor in designated center meetings
(Morning Meeting, Utilization Management, Customer at Risk, Care
- Works with Social Services staff, interdisciplinary team, and
administration to promote and protect resident rights and the
psychosocial well being of all
patients/residents. Prevents and addresses patient/resident
abuse as mandated by law and professional licensure.
Identifies and monitors community changes and opportunities such
as legislation, regulations, and programs that impact nursing home
Works with patients/residents, families, and significant others
to provide support and information for taking a more proactive role
in self advocacy to improve the quality of life/care for individual
- Responds to issues identified by patients/residents and
families to determine satisfaction with services.
Assures that a Psychosocial Assessment is completed for each
patient/resident that identifies social, emotional, psychological
needs and strengths. Assesses each patient/resident for
Completes or ensures that patient, family, and staff interviews
are conducted for completion of relevant MDS sections (i.e.
cognitive; mood, behavior, patient goal setting) and Care Area
Assessments are completed in accordance with regulation.
Assures and participates in the development of a written,
interdisciplinary plan of care for each patient/resident that
identifies the psychosocial needs/issues of the patient/resident,
the goals to be achieved for those needs/issues, and the
appropriate Social Services interventions.
Provides therapeutic interventions to assist patients/residents
in coping with their transition and adjustment to a long-term care
facility including the social, emotional, and psychological needs.
Oversees this provision by all Social Services staff.
Ensures or provides groups for patients/residents and/or family
members/significant others as appropriate to meet their needs.
Provides support and education to patient/resident and family
members/significant others to assist in their understanding of
placement and facility issues in addition to referring them to the
appropriate Social Service agencies when the facility does not
provide the needed services.
Facilitates patient/resident transfer throughout the center to
ensure a seamless transition and patient/resident adjustment.
Serves as a mentor to Social Services staff and
interdisciplinary team members to develop and provide clinical
interventions to address catastrophic events that occur during the
patient/resident stay in the facility.
Serves as a resource and participates as part of the
interdisciplinary care team to develop and provide interventions to
resolve behavior or mood problems.
Serves as a resource to patients/residents, families/significant
others, and staff for conflict resolution as needed.
Develops a system of collaboration with community based
providers i.e. behavioral health and hospice providers.
- Ensures health care decision making process is implemented and
in compliance with Genesis policies and procedures and state
Ensures that patient/resident discharge goals are identified at
admission and documented accordingly.
Works with patient/resident, family members/significant others,
and interdisciplinary care team through care planning and
utilization management throughout the course of the stay to
identify strengths and needs to ensure an appropriate discharge
plan is formulated.
As part of interdisciplinary care team, identifies discharge
Responsible for communicating to center team members the
estimated discharge date and updating Point Click Care.
Makes referrals as needed for post discharge care to appropriate
agencies and suppliers.
Establishes relationships and maintains contact and referral
flow with community based agencies/services for discharge
Initiates and participates in completion of Discharge Transition
Plan - Discharge Packet materials and orienting the
patient/resident and family around the process.
- May be involved in contacting patients/residents post discharge
to ensure successful transition.
Educates staff regarding the role of Social Services in the
facility and the psychosocial needs of the patients/residents and
their families/significant others including the problems of aging
Participates in new employee orientation, including but not
limited to educating staff regarding residents' rights and how to
recognize and prevent abuse, neglect and mistreatment. Supports the
Nurse Practice Educator in regards to staff education.
Educates patients/residents and families/significant others
regarding their rights and responsibilities, health care decision
making/advance directives, effective problem solving and the extent
of community, health and social services that are available to
them, including those necessary for effective discharge
Attends and participates in continuing education and
professional development programs.
- May supervise trainees, or staff other than Social
Specific Educational/Vocational Requirements 1. Bachelor's
degree in Social Work or human services degree required. 2. Must
possess any certifications/licensures as required by State of
employment to practice in long term care. 3. Additional
certification such as Geriatric Case Management, Hospice &
Palliative Care, Gerontology, Clinical Social Work, Health Care,
Nephrology, Mental Health, and/or Substance Abuse preferred. 4. 3-5
years of supervised Social Service experience in a health care
setting working directly with individuals preferred. 5.
Management/administrative/supervisory experience preferred. 6. This
position requires that the employee is able to read, write, speak
and understand the spoken English language to ensure the safety and
wellbeing of our patients and visitors at the work site when
responding to their medical and physical needs. 7. Must provide
verification of TST (tuberculin skin test) as required by state law
and in accordance with Company policy. TSTs will be administered at
the work site if required.
Keywords: Genesis Healthcare LLC, Boston , Director of Social Services II, Other , Wakefield, Massachusetts
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