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Associate Program Manager, Content

Company: Wellframe
Location: Boston
Posted on: June 12, 2021

Job Description:

At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.

Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can't help us achieve this ambition. That's why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.

Role Overview

This role supports clinical program creation, maintenance, and customer implementations at Wellframe by developing and managing the clinical components of our care programs. This includes contributing to content development, clinical product design, and strategic decision-making that result in delivery of clinical programs and related supporting materials to relevant organizational stakeholders, driving customer success. The Associate Program Manager will be responsible for promoting the clinical integrity of our care programs while optimizing for a dynamic, mobile platform.

This role sits on the Content team and reports to the Senior Manager, Content Operations, but will work closely with the Senior Program Manager.

A successful Associate Program Manager will effectively leverage customer needs, user experience, business priorities, and clinical standards to make informed program design decisions that provide ongoing value to our customers. Because you will contribute across many facets of our team's needs, you will need to be able to collaborate effectively across the organization, and demonstrate flexibility and strong problem-solving.

Areas of Responsibility:

Oversee clinical aspects of program maintenance and standardization projects (40%)

  • Collaborate with Senior Clinical Programs Manager to review and evaluate tickets for clinical risk or clinical improvement opportunities.
  • Contribute to the clinical review of existing clinical program content and references in order to evaluate accuracy and alignment with updates to clinical practice and guidelines.
  • Identify and propose recommendations for clinical content or design updates that mitigate clinical risk and improve user experience.

Support customer implementations and customization requests (30%)

  • Collaborate with other Program Managers & Content Project Manager to uncover and address customer learning needs, implementation requirements and measures of success.
  • Provide customer-specific recommendations to Customer Strategy & Operations Team that demonstrate continuous learning and adaptation of implementation strategies.
  • Effectively communicate to customer our best practices for clinical care program utilization, product functionality and customizations through the development of clinical collateral and/or presentations.
  • Evaluate and prioritize key decisions around customer customization that balance internal best practices with customer happiness and success.

Develop and design clinical content and user experience for new program development (30%)

  • Lead discovery with internal and external stakeholders to capture customer requirements, population needs, and program design considerations.
  • Outline comprehensive health literacy curriculums and author corresponding surveys & alerts, leveraging evidence-based guidelines, clinical best practices and key quality improvement measures.
  • Develop, document, and ensure the consistent use of Wellframe clinical best practices in our care programs.

Education, Experience, & Skills Required [hard skills]:

  • RN or NP with 2+ years of health care experience required; ideally with experience in primary care, chronic disease management and/or public health.
  • Strong written, verbal and presentation communication skills.
  • Knowledge of payer, provider, and other key stakeholders in the healthcare market landscape.
  • Prior experience developing patient education or health literacy materials a plus.
  • Prior experience in quality improvement project or clinical/care program design, evaluation and implementation a plus.

Behaviors & Traits Required [soft skills]:

  • A passion for health, health care, and innovation.
  • A self-starter who can manage his or her own daily workload, operate well under pressure, and balance competing priorities.
  • Works well in fast-paced, agile startup environment.
  • Adept problem-solver motivated to find solutions and success for our customers.
  • Detail-oriented, curious and driven but will proactively seek answers and support when needed.

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Keywords: Wellframe, Boston , Associate Program Manager, Content, Other , Boston, Massachusetts

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