Medical Assistant - Surgery and Other Services

Company: South Shore Health
Location: Norwell
Posted on: June 12, 2021

Job Description:

Requisition Number:

R-2644

Facility:

LOC0020 - 143 Longwater Norwell143 Longwater Drive Norwell, MA 02061

Department Name:

Surgical Services

Status:

Full time

Budgeted Hours:

40

Shift:

Varied Shifts (United States of America)

The Medical Assistant is responsible for supporting the practice with overall responsibility for maintaining efficiency of patient flow. The Medical Assistant's primary function will be to support a Specialty Clinic practice. However, at the Practice Manager's discretion, will support all the Specialty Practices as needed. Will be responsible for greeting all patients in an appropriate manner, assisting in removing shoes or braces if needed, neck, back and arm supports, provide a brief report to provider before patient visits with provider, assist with routine and complex procedures and assist in determining reason for patient visit with the provider. He/She will be responsible for all of the tracking of various tests and/or screening for the patients being seen in the clinic. The Medical Assistant II will also be responsible for maintaining patient rooms, settting up and stocking, as well as ordering and tracking supplies for the practice. Administrative responsibilities will include, without limitation, all generally accepted office responsibilities, making appointments, filing, answering phones, preparing correspondence, preparing patient charts, obtaining referrals and paperwork from referring provider's office and ensuring patient's tests/studies/results are tracking in an accurate and thorough manner. The Medical Assistant II will work closely with the providers as well as the rest of the team to ensure the patients receive optimal care.

1. Greets patients coming in for appointments in a professional manner and escorts them into patient exam rooms.

2. Assist with varied procedures within the practice including both routine and non-routine (complex) procedures as directed and under the supervision of the MD, NP, DPM, DO and/or PA. (The extent and complexity of procedures will be practice specific and need to have documentation of why considered complex).

a. Provide a variety of services including: assisting providers in all minor procedures and wound care as requested.

3. Takes vital signs and documents accordingly, verifies that all paperwork for provider's visit is in folder for patient to be seen.

4. Assists administrative team in greeting patients, scheduling appointments, processing orders, collecting encounter forms and answering telephones.

5. Assists with determining reason for visit or phone call, flags for immediate responses, takes messages appropriately and notifies appropriate medical staff.

6. Responsible for coordination of room rotations.

a. Assists with varied procedures, as directed and under the supervision of the MD, NP, DPM, DO and/or PA.

7. Assists with receiving test results for providers and calling patient with follow up of labs and tests under direction of physician, nurse practitioner and/or physician assistant.

8. Cleans instruments and equipment following infection control guidelines.

9. Maintains sterilizer competencies.

10. Maintains excellent customer service and fosters an environment of optimal patient care.

11. Ensures appropriate communication of changes in schedule with providers, staff and patients.

a. Verifies schedule at end of clinic and gives to the Practice Manager.

12. Cross-trains to assist in covering the front desk team when needed. Duties include: patient check in/out, answering any questions that patient may have, and other related administrative tasks.

a. Efficiently manages SSH email communications in a timely manner, uses appropriately and remains current with division/organizational communications.

b. Is proficient in the use of all computer applications; Meditech and Lotus Notes.

c. Assists in uploading of photographs into Meditech.

13. Safety Awareness - Fosters a "Culture of Safety" through personal ownership and commitment to a safe environment.

a. Demostrates required office and clinical equipment competencies necessary to successfully perform this role.

b. Verifies patient identification according to policy prior to administration of care and/or procedures.

c. Complies with the current CDC hand hygiene guidelines through proper handwashing.

d. Adheres to universal precautions and makes appropriate use of personal protective equipment at all times.

e. Appropriately disposes of hazardous materials.

f. Utilizes proper body mechanics when performing all aspects of the job.

g. Follows appropriate chain of communication/command.

Exceptional interpersonal, communication, and customer service skills are required. Strong clinical and judgment skills are essential. Good organizational skills are required to prioritize tasks effectively. Ability to work successfully as a team player. Demonstrated knowledge of varied medical procedures, such as phlebotomy, vital signs, etc.

Day, Weekend, and Evening Shifts available

Responsibilities if Required:

Education if Required:

License/Registration/Certification Requirements:

Keywords: South Shore Health, Boston , Medical Assistant - Surgery and Other Services, Other , Norwell, Massachusetts