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HCVP Systems and Project Coordinator

Company: State of Massachusetts
Location: Boston
Posted on: June 13, 2021

Job Description:

The HCVP Systems and Project Coordinator provides technical support to Division of Rental Assistance staff and the nine Regional Administering Agencies (RAA) subcontracted to administer approximately 22,000 federally funded Section 8 vouchers throughout the Commonwealth. Technical support pertains to the DHCD procured software, Tenmast, an MRI product that all Regional Administering Agencies are required to use. Support provision will take many forms including but not limited to one-on-one guidance, large and small group trainings, and written procedure documentation. This position will play a pivotal role in supporting the rollout of new applications while supporting DHCD and the Regional Administering Agencies' staff throughout the process. Similarly, this position will address all discrepancies identified in the software during audit control checks and information learned from colleagues. This position must acquire and maintain a comprehensive understanding of DHCD's rental assistance programs as to understand the demands required of the software. The HCVP Systems and Project Coordinator will work closely with Division of Rental Assistance staff, MRI employees, and RAA staff.

DUTIES AND RESPONSIBILITIES (these duties are a general summary and not all inclusive):

  • Support the division in maintaining a DHCD-procured software used by subcontracting agencies.
  • Provide technical support for information systems used by division staff and the Regional Administering Agencies.
  • Identify concerns related to the software through reports, audits, and collaboration with colleagues. Work directly with the Data and Systems Analyst to obtain reports and data elements necessary for identifying concerns. Gain a strong understanding of the identified concerns, and determine and recommend to supervisor necessary course(s) of corrective action.
  • Work directly with the Performance and Compliance Analyst to address compliance and/or performance concerns specifically related to the software. This may require close collaboration with the Performance and Compliance Analyst.
  • Provide technical support when updating website information used for Rental Assistance programs.
  • Stay informed and knowledgeable about U.S. Department of Housing and Urban Development (HUD) data standards and requirements for rental assistance programs and make recommendations for enhancements or changes in software or data collection in order to continue to meet federal reporting requirements.
  • Ensure the division's information technology meets HUD systems' requirements for compliance in the Section 8 Public and Indian Housing Information Center (PIC) and related reporting systems including federal or state programs.
  • Support Division of Rental Assistance staff to use the software to monitor performance, implement initiatives, and advance the agency's mission.
  • Occasional travel throughout the Commonwealth is required for training and maintaining an on-site presence with the Regional Administering Agencies.
  • Successfully complete certification training programs as instructed by supervisor, in order to keep current with all federal Section 8 Housing Choice Voucher Program and Moving to Work Program subjects and information technology-related materials.
  • Other duties as assigned.


  • Experience with any of the following is preferred: APIs, MySQL, GIS Mapping (ArcGIS), and Business Intelligence Tools (Microsoft Power BI, Tableau, etc.), statistical analysis software (Stata, etc.).
  • Knowledge of HUD systems including Public and Indian Housing Information Center (PIC), Real Estate Assessment Center (REAC), Enterprise Income Verification (EIV), and/or voucher management software (especially WinTen2 ) preferred.
  • Extensive experience with Microsoft Office application: Microsoft Word, Excel, PowerPoint, MS Teams and Outlook.
  • Experience with housing and/or rental assistance programs.
  • Strong analytical capabilities and demonstrated experience with data analysis and presenting of findings.
  • Exceptional organizational and time management skills.
  • Ability to exercise sound independent judgment and maintain harmonious working relationships.
  • Ability to communicate clearly and effectively both orally and in writing, with attention to detail and thoroughness for program evaluation and follow-up.
  • Ability to take initiative, work independently with minimal supervision, and work collaboratively in a team setting.
  • Ability to provide guidance to diverse groups and elicit support and cooperation.

Travel: Some travel is required of this position.

Evening or weekend work: Some evening or weekend work may be necessary as the regular duties of this position.


Department of Housing and Community Development (DHCD) is within Housing and Economic Development Secretariat and its work touches the lives of all Massachusetts residents. DHCD's mission is to strengthen cities, towns and neighborhoods to enhance the quality of life of Massachusetts residents by providing leadership, professional assistance and financial resources to promote safe, decent affordable housing opportunities, economic vitality of communities and sound municipal management.


Please upload resume and cover letter.

Salary placement is determined by years of experience and education directly related to the position and the Human Resources Division's Recruiting Guidelines.

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.


I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.*

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.*

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*

  • Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Keywords: State of Massachusetts, Boston , HCVP Systems and Project Coordinator, Other , Boston, Massachusetts

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