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Portfolio Operations Manager

Company: The Community Builders
Location: Boston
Posted on: June 12, 2021

Job Description:

Portfolio Operations (Regional) Manager

The Community Builders


About The Community Builders, Inc.

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of Americas leading non-profit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

Position Overview

Under the direction of the Vice President of Operations (VPO), the Portfolio Operations Manager (POM) is responsible for the ongoing operations of multi property portfolio with up to 1,000 units with roughly another 1,000 in the development pipeline. The POM provides their team with clear understanding of TCB's standard operating procedures, objectives, mission, and each propertys economic, regulatory, and physical requirements. The POM ensures that their team achieves or exceeds occupancy, operating and capital expense budgets, and customer service objectives. Results will be attained through the successful implementation of portfolio programs, proactive planning, and financial management to promote the peak performance of the portfolio.

TCB succeeds with diverse and inclusive teams

TCB is committed to ensuring diversity in its workplace, and candidates from diverse backgrounds are strongly encouraged to apply. TCBs commitment to diversity is reflected at all levels of the company, including a governing board which is 50%+ people of color and 40%+ female and senior staff--director level and above--which is currently 40%+ people of color and 50%+ female. As a mission-directed nonprofit with a longstanding focus in urban neighborhoods, TCB believes that our potential impact as a local partner, housing provider, and great neighbor, are immeasurably enhanced when staff and leadership combine technical proficiency with the abilities, perspective and insight that can only arise from true representation of the communities that we serve.

Key areas of focus

The Boston POM will have a significant role in working with the development team on the Boston pre-development pipeline projects, and will be engaged in all of the up-front related work requiring property management input and oversight, and will frequently be asked to provide design review input based on experience. Key focus areas include:

Maintain strong operations

  • Regular visits to each property to elevate curb appeal, inspect market ready units, review occupancy/delinquency reports and safety awareness.
  • Identify, attract, and retain top talent. Be visible and participatory in local agency and industry organizations and events to build network and brand for TCB.
  • Mentor and audit teams to consistently apply all TCB standard operating policies & procedures and all regulatory requirements and procedures in assuring accuracy and compliance.
  • Maintain product knowledge on all properties and that of competition through site visits and review of updated market competitive analysis with site team.
  • Assure team understands, administers, and provides a superb resident experience during move in or move out and during unit inspection and resident orientation.
  • Assist in new business acquisition and development in proposing operating expense benchmarks, leasing absorption plans, potential budgets, and staffing plans as well as physical site due diligence and start up.
  • Shepard and guide new property lease-up, transition and stabilization.

Effective cross functional partnerships

  • Collaborates on best practices across the teams, and ensures knowledge is leveraged across the PM, Development, Community Life, and other departments within the organization.
  • Establishes effective relationships cross functionally for the betterment of TCB through candid feedback to and from others, information and recommendations that will benefit the company long term.
  • Collaboration and partnership with Community Life to implement meaningful programs and services to enhance the experience and life of our residents.
  • Collaboration and partnership with Development to help continue to build our property management presence and reputation in the Boston market.

Financial controls and compliance

  • Confirm that financial reports accurately reflect the fiscal operation and condition of the sites and are submitted timely with a plan to correct any deficiency or measure performance.
  • Lead and monitor teams to successfully prepare appropriate Agency reports timely and accurately, adhere to all management contracts and pertinent affordable programs, including state, local and national and Fair Housing.
  • Coordination and attendance for successful completion for REAC inspections with a minimum score of 80, and other agency or partner visits/audits with a passing score.
  • Accountable for accurate financials and timely variance reporting. Must meet or exceed budgeted occupancy, remain within all operating and capital expense plans, and produce a minimum of budgeted cash flow.
  • Evaluate all operating expense line items to determine more efficient, cost effective strategies while promoting opportunity contracting. Review Yardi to confirm that invoices are being processed timely and on budget.

Key Skills

  • Strong leadership skills must be able to deliver results through others and build a strong and capable team.
  • Strong communication skills, both written and verbal.
  • Superior interpersonal skills: ability to influence others, build relationships internal and external.
  • Highly detail-oriented and able to multitask in a fast-paced environment.
  • Superior business acumen: ability to analyze trends, monthly Profit and Loss statements, and build and analyze budgets.
  • Incredible customer service skills & the ability to create a customer focused culture.
  • Analytical skills; must have demonstrated strong problem solving and quantitative abilities.
  • Able to engage in and establish strong working relationship with third party owners and / or partners.
  • Must be passionate about property management, and in particular TCBs mission and resident first focus.

Education & Experience:

  • College degree or 7 plus years of progressive responsibility in property management, hospitality, or retail industry with a minimum of 5 years of residential property management required. Three years of multisite residential property management preferred.
  • Proven work history in and/or around Boston, with a strong understanding of Fair Housing Guidelines as well as familiarity with Mass tenant/landlord laws.
  • Proficiency in multiple affordable housing programs required.
  • Industry certification such as CPM, ARM, C3P, COS, or equivalent required.
  • Successful history of employee development and direct management of multiple teams.
  • Proficiency in Yardi or other industry software and Microsoft office.

To apply:

  • Please apply by sending a resume and cover letter to David Jones at

The Community Builders is committed to diversity in its workplace. Applicants from diverse backgrounds are encouraged to apply!


Keywords: The Community Builders, Boston , Portfolio Operations Manager, Other , Boston, Massachusetts

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