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Service Writer

Company: Thermo King
Location: Saugus
Posted on: June 12, 2021

Job Description:

Thermo King Northeast currently has an opening for a part-time Service Writer at our location in Saugus, MA.

Compensation of $20-$29.00/hour, depending on experience.

WHAT WE OFFER:

  • Family-oriented culture & team environment
  • Our employees gave us the highest ratings in the industry on Glassdoor.com
  • Competitive compensation
  • Room for advancement we promote from within
  • 401k plan with company match
  • Paid training

Primary Responsibilities:

  • Create positive experience for customer
  • Clearly understand and record the customer's vehicle concerns
  • Ascertain current status of vehicle/unit warranty
  • Communicate customer concerns to the technician
  • Create and sell service repair estimates based on technician diagnosis
  • Create and maintain service repair orders and repair history
  • Keep customer updated throughout the repair process
  • Maintain a professional relationship with customers and employees
  • Maintain proper vehicle/unit maintenance records

Position Requirements:

  • Excellent customer service and communication skills
  • Maintain a professional appearance and positive demeanor
  • Sense of urgency
  • Ability to multi-task
  • Proficient in Excel, Outlook and other Microsoft office products
  • High school diploma or equivalent
  • 2+ years experience as a service writer
  • ASE or ICAR training will set you above the crowd.

Thermo King Northeast is New Englands #1 Thermo King dealer and service center with 3 locations in MA and CT. Thermo King is the world leader in transport temperature control systems for trucks, trailers, buses and rail cars. We provide expert, factory-trained service when and where customers need it, and a complete line of genuine parts.

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Keywords: Thermo King, Boston , Service Writer, Other , Saugus, Massachusetts

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