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Medical Technologist Operations Coordinator

Company: Partners Healthcare System
Location: Boston
Posted on: June 12, 2021

Job Description:

This position reports to the Pre-Post Analytical Technical Director who manages Central Processing and the Sendout laboratory operations and personnel. This position directs the daily workflow of the front office and send out lab. Assists the Technical Director in the staff performance review process by compiling productivity, error rate statistics, and other supporting documentation. Functions as a back-up to reference lab processes performed by reference lab team. Supports the Technical Director with data to monitor reference lab results, pending lists and QA monitoring. Participates in the call center rotation when needed and can step in to cover other essential job duties.

  • Manage the daily workflow of the front office and Sendout lab as directed by the TD.
  • Coordinates with the evening shift supervisor on daily workflow, SOPs and operational processes
  • Assists in creating and maintaining staff schedules using QGenda software. This includes vacation request processes, daily and weekly bench assignments, etc.
  • Gathers data of productivity, error frequency, etc. to support the TD in delivery of annual staff performance reviews
  • Investigates and addresses CP Safety reports. Works with TD, supervisors and staff to identify/resolve issues and perform root cause analysis for process improvement. Utilizes safety reporting system to submit safety reports.
  • Gains knowledge of reference lab testing to be able to assist with answering questions, managing shipping and investigating test issues for lab staff and clinicians.
  • Acts as a back-up for the Sendout lab purchase order request process to ensure payment of reference lab invoices.
  • Acts as a backup for new test set-up for the Sendout lab. Utilizes checklist tools to ensure completion of "new test set-up" including fee codes, CPT codes and pricing.
  • Assists Technical Director to analyze data, prepares and presents analysis to committees, including Core Laboratory Directors and Pathology Leadership.
  • Test Volumes
  • Ordering Trends
  • Quality Indicators

  • Works with Revenue Integrity to ensure compliant billing practices are enacted and followed.
  • Monitors and updates the MGH Clinical Laboratory Handbook and EPIC order entry systems for changes or additions to the reference lab test menu.
  • Understands and maintains competency of result interfaces, PDF result posting and manual result entry for reference lab tests.
  • Follows all safety (including infection control and hazardous material) policies and procedures. Notifies leadership/safety officer of unsafe conditions. May function as safety officer.
  • Participates in continuing education programs related to laboratories.
  • B.S. in Biology, Chemistry, Medical Technology, or other related science
  • MT(ASCP) or Equivalent preferred
  • Minimum of 3 years working in a clinical laboratory required
  • Knowledge of Sunquest and EPIC IS systems is preferred.

Keywords: Partners Healthcare System, Boston , Medical Technologist Operations Coordinator, Other , Boston, Massachusetts

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