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Office Services Specialist

Company: The Boston Consulting Group
Location: Boston
Posted on: June 12, 2021

Job Description:

The Office Services Specialists' primary responsibilities are to provide first point of contact for all visitors and staff, team with the Office Services Senior Specialist to drive day to day operations of the office, and perform ad hoc administrative tasks as necessary.

The ideal candidate will be a motivated team player focused on providing timely and efficient customer service support to internal stakeholders and visitors.

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world.BST is the operational heart of our business and is invaluable to our success. Roles such as finance, human resources, risk, and IT, help propel BCG forward. BST employees support the core of the organization and provide outstanding value to the business. As a BST member, you will work with inspiring, talented, dedicated, and curious colleagues in an energizing, fast-paced environment in which people are treated with respect and help one another to succeed. Working at BCG provides you with the opportunity to grow through interesting and challenging work and to have an active voice in your personal career development.

  • Bachelor's degree (required)
  • Minimum one year experience in a professional service environment preferred
  • Proficiency with Microsoft Office applications, Slack, Trello
  • High energy and enthusiasm, willing to get involved
  • Organization, responsiveness, and ability to handle challenges with poise and tact
  • Excellent written and oral communication skills and interpersonal skills
  • Flexible team player mentality; solid customer service orientation and qualities
  • Ability to work effectively in a challenging, fast paced environment
  • Ability to take initiative
  • Strong attention to detail
  • Ability to perform successfully in a fast-paced, intellectually intense,
  • Service orientation to interpret rules and guidelines flexibly to enhance the business and in keeping with BCG's values and culture.

Office Services Responsibilities:

  • Reception duties:
  • Greet and direct guests, answer and route phone calls, manage incoming and outgoing packages
  • Reserve conference room space and assign guest office space as needed
  • Sign in guests upon arrival

  • Liaise with building staff for maintenance requests and visitor security access
  • Coordinate meeting logistics and catering for small groups and meetings.
  • Provide backup to the other members of the Office Services team as necessary, especially on days with multiple internal events
  • Manage general office requests:
  • Copying & binding requests
  • General admin for visitors
  • Nametags

Events Responsibilities:

  • Assist with affiliation events, including annual holiday party, summer retreat, offsite meetings and events, cohort events, community service projects, internal "celebrations" events, etc.
  • Suggest and solicit creative and new ideas to keep our affiliation program fresh and motivating
  • Coordinate event communication - prepare guest lists and invitations, send confirmations, track RSVPs
  • Act as on-site facilitator for event attendees
  • Coordinate IT/AV logistics for meetings
  • Research venue options, make occasional site visits
  • Assist with budget estimates and options to ensure events remain within budget guidelines

Office services team members, office stakeholders, and visitors.

Keywords: The Boston Consulting Group, Boston , Office Services Specialist, Other , Boston, Massachusetts

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