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Manager, Client Technology

Company: Athenahealth inc.
Location: Watertown
Posted on: June 13, 2021

Job Description:

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Manager, Client Technology Account Management to join our Client Technology team within our Customer Success division. Your job will focus on leading and enabling the team to execute on client support deliverables using various analytical/reporting languages and frameworks combined with your deep knowledge of healthcare IT. But enough about us; let's talk about you.

You are passionate about building strong customer relationships and delivering customer-centric solutions. You are collaborative, resourceful, and communicate effectively.

The Team: Our Client Technology team's primary responsibilities will include understanding and proactively preventing client-side technology issues from occurring, quarterbacking client-side technology issues when they do occur, building deep relationships with client-side technologists, and collaborating with cross-functional teams on technical initiatives.

Job Responsibilities

  • Quarterback technology issues that impact athenaNet's usability for assigned clients
  • Develop paths to resolution for assigned clients' technology issues
  • Provide status updates on assigned clients' technology issues through resolution
  • Collaborate with colleagues to drive resolution on cross-client technology issues
  • Develop and lead new documentation and process initiatives
  • Build lasting relationships with client-side technology stakeholders

Typical Qualifications

  • 4+ years of experience working with technology
  • Bachelor's degree or equivalent experience
  • Strong problem solving, analytical, and quantitative skills
  • Strong communication and business writing skills (ability to articulate complex technical issues to a diverse audience)
  • Understanding of computer hardware, desktop environments, computer networking, information systems, information security, and compliance

Behaviors & Abilities Required:

  • Passionate about building lasting relationships with clients
  • Desire to work collaboratively with internal stakeholders and clients
  • Ability to analyze and present data in a clear, compelling manner
  • Ability to prioritize and multi-task in a fast-paced environment
  • Ability to respond punctually and succinctly to stakeholders
  • Ability to work both independently and as part of a cross-functional team

About athenahealth

  • Our Vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
  • Our Location: This role is based in Watertown, MA, but is open to employees in all office locations including remote.
  • Our Culture: At athenahealth, our employees (or "athenistas") are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients and partners. We value teamwork and believe that the strength of our team comes from supporting each other and leveraging our specialized skills. If you are looking for a company that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you.
  • Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, collaborative workspaces and dog-friendly offices - just to name a few.

athenahealth is committed to a policy of equal employment opportunity-that's why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We're happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at for assistance.

Keywords: Athenahealth inc., Boston , Manager, Client Technology, Other , Watertown, Massachusetts

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