The Boston Public Health Commission's Homeless Services Bureau
(HSB) provides emergency shelter, job training, behavioral health
support, and housing services to unhoused individuals in Boston. We
serve close to 5,000 individuals every year and are one of the
largest providers of emergency shelter in New England and are the
only shelters in the city open 24 hours a day, seven days a week,
Our aim is to make homelessness in Boston rare, brief, and on
time. We do that by problem-solving with new guests at the front
door to prevent anyone from entering homelessness to begin with.
For individuals who do become homeless we help them quickly find a
safe place to go. Once housed, we provide in-home supports to
ensure someone does not return to homelessness again.
We use a Housing First framework, believing that housing is a
basic need that everyone deserves and that everyone can succeed in
housing. We foster evidence-based approaches such as
trauma-informed care, harm reduction, and motivational interviewing
in the delivery of our housing services and strives to ensure our
services are as low-threshold and accessible to our guests as
possible. Housing Navigators help clients quickly find permanent
housing. To do that Housing Navigators engage clients in housing
conversations, assess clients housing choices, needs, and barriers,
ensure clients have required documents, and create strategies to
help clients stay up to date on all possible housing options.
Housing Navigators identify available units, accompany clients to
view units, and coordinate move in logistics, and make referrals as
necessary to help clients succeed in housing. The work is
fast-paced and rewarding, and requires creativity, compassion, and
- Engages with all clients utilizing a Housing First
- Conducts housing search services to identify housing placement
opportunities for shelter guests.
- Completes housing intakes and assessments on shelter
- Conducts housing engagement activities for clients
- Schedules, coordinates, and transports guests to unit viewings
and lease appointments, and other meetings and appointments to
support guests in moving into housing.
- Provides in-home and office-based housing placement and
stabilization services to individuals placed in housing, including
assistance with paying rent and utilities, helping to resolve
landlord/tenant problems and connecting individuals with community
resources and supports. Assists clients with obtaining furniture
and moving into housing.
- Maintains up to date and accurate service plans and client
- Fosters and maintains relationships with landlords.
- Hosts community-based housing agencies (BHA, HomeStart, etc.)
in providing on site housing search assistance.
- Coordinates the delivery of services and referrals to help a
client move out of shelter and into housing (family reunification,
DSS, obtaining benefits, etc.
- Provides support and assistance to clients to mitigate criminal
justice barriers to housing.
- Works in a multi-disciplinary team approach with other social
service, work rehabilitation, and health services departments of
the shelter. Develops and facilitates budgeting, money management
and other life skills groups.
- Participates in weekly housing team and other assigned meetings
- Keeps up to date records and case notes and compiles
statistical reports using ETO.
- Performs other duties as assigned.
Bachelor's degree with a minimum one (1) year human services
experience. College level course work equivalent to an Associate's
degree with two (2) years human services experience or High School
diploma/GED and three (3) years human services experience may be
substituted for above requirements.
Valid driver's license and good driving record.
Previous experience working with homeless, diverse ethnic and
racial, or low-income populations with an understanding of mental
health, substance abuse and recovery issues.
Knowledge of Boston area housing resources and social service
Experience in transitional housing or community residential
Strong organizational and communication skills.
Computer literacy preferred.