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Welcome to Lahey Hospital & Medical Center, part of Beth Israel
Lahey Health. Lahey Hospital & Medical Center is a world-renowned
tertiary medical center known for its innovative technology,
pioneering medical treatment and leading-edge research. A teaching
hospital of Tufts University School of Medicine, the hospital
provides quality health care in virtually every specialty and
subspecialty, from primary care to cancer diagnosis and treatment
to kidney and liver transplantation. It is a national leader in a
number of health care areas, including stroke, weight management
and lung screenings, among many others. Lahey also helps to advance
medicine through research and the education of tomorrow's health
About the Job
Position Summary: Under the supervision of the department
manager and/or supervisor and following established procedures,
performs a variety of duties including assisting patients as they
transfer between departments and picking-up and delivering mail,
medical records, specimens and equipment.
Essential Duties & Responsibilities including but not limited
- Patient Escort: Properly and safely uses wheelchairs and
stretchers to transport patients throughout the clinic. Utilizes
proper lifting techniques and all other safeguards as defined by
Lahey Clinic. Assures accuracy by matching patient ID bracelet with
information provided on escort request paperwork. Ensures that all
relevant charts, records, and requisitions accompany the patient to
all testing areas. Picks up and delivers all patient-related items
as requested by the dispatcher. Inspects transport equipment prior
to each transport to ensure that it is in proper working order, and
reports any equipment that may be in need of repair. Responds to
pages within five (5) minutes. Notifies dispatcher of any problems
with or changes to an assigned call.
- Messenger: Transports incoming and outgoing mail between
departments; delivers patient charts to assigned floors.
- Mail Room: Sorts incoming and outgoing mail. Applies
appropriate postage, and prepares outgoing mail for pick-up.
Maintains mail on shelves and cart in a neat and orderly manner.
Inspects postage and mailing machines to ensure that they are in
proper working order, and reports any equipment that may be in need
- Equipment Transport: Ensures that oxygen tanks are properly
filled to capacity prior to attempting patient transport. Ensures
that all equipment used for transport is returned to its proper
location upon completion of the call.
- Incorporates Lahey Clinic Guiding Principles , Mission
Statement and Goals into daily activities.
- Complies with all Lahey Clinic Policies.
- Complies with behavioral expectations of the department and
- Maintains courteous and effective interactions with colleagues
- Demonstrates an understanding of the job description,
performance expectations, and competency assessment.
- Demonstrates a commitment toward meeting and exceeding the
needs of our customers and consistently adheres to Customer Service
- Participates in departmental and/or interdepartmental quality
- Participates in and successfully completes Mandatory
Performs all other duties as needed or directed to meet the
needs of the department.
Education: High school diploma or equivalent.
Licensure, Certification, Registration: None required
Skills, Knowledge & Abilities: Must be able to read, write and
comprehend English and perform alpha-numeric sorting. In the
absence of any of these skills, demonstrates the ability to be
thoroughly trained to meet organizational standards.
Experience: 1 year of experience in a related setting.
Beth Israel Lahey Health is dedicated to improving health and
wellness and making a difference in the lives of our patients,
their families and all members of the communities we serve. Formed
in March 2019, Beth Israel Lahey Health is a patient-centered,
integrated care delivery system providing a continuum of services
spanning academic, tertiary and community hospitals, dedicated
orthopedic and psychiatric hospitals, primary and specialty care,
community acute care, ambulatory care, behavioral services and home
health. Beth Israel Lahey Health Performance Network is a unified
joint contracting and population health management organization,
jointly governed by participating physicians and hospitals.