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Financial Liaison

Company: Partners Healthcare System
Location: Boston
Posted on: June 13, 2021

Job Description:

Under the direct management of the finance supervisor and the director of International Services, the Financial Liaison is responsible for proactive management of the billing process, account oversight and supervision of the revenue cycle to identify opportunities that might improve revenue cycle performance.

This detail and service-oriented individual collaborates and coordinates on finance-related issues with patients, payers, client specialists, client liaisons, directors and other finance areas throughout the organization.

  • Maintains accurate, up-to-date records of financial transactions in all relevant systems, including CRM and EPIC
  • Develops estimates, collects deposits, payments and initiates transfer of funds to epic or appropriate source
  • Confirms verification of benefits from insurers, domestic and foreign, corporations, and other 3rd party payers
  • Receives, verifies, and manages letters of guarantee from Embassies and insurance companies
  • Accesses and manages work queues in multiple systems
  • Notifies patients and supervisors of potential problems related, but not limited to, refunds, deposits, payments, claims, etc.
  • Prepares and compiles detailed / itemized bills for submission to patient and/or payer
  • Conducts follow-up and collection activity with patients, third party payers, insurers, and/or embassies
  • Prepares receipts of payment, documents same, forward payments to the Cashier's office
  • Initiates payment allocation forms and requests patient refunds
  • Coordinates the posting of patient accounts in accordance with respective cash/check collection policies
  • Responds in a timely manner to patient billing and collection inquiries, including requests for itemized bills and summary statement
  • Identifies billing and registration system issues and brings them to management's attention for resolution
  • Reviews patient accounts and determines if the Collection Agency or General Counsel needs to be involved; escalates appropriately
  • May recommend discount and/or payment plans based on established policies and procedures and escalates appropriately
  • Meets with patients on campus to address financial matters when necessary
  • Brings challenging payers and accounts to the attention of the finance supervisor
  • Acts as a resource for patients, management, and Client Specialists and Liaisons
  • Compiles financial reports and provides various complex financial, statistical and productivity reports
  • Performs data analysis and makes recommendation to the finance supervisor
  • Assists with orienting and/or training new Liaisons and Specialists when necessary
  • Works in concert with other CISS staff
  • Collaborates regularly and positively with other members of the MGH, MGPO and Partners finance organizations
  • Promotes a positive awareness of the CISS internally and externally
  • Performs patient registration and admissions functions as needed

Performs other duties or special projects that are Department specific and that are appropriate to this level of position.

This position requires on-site presence and does not have a remote or hybrid option.

  • Education: Associates degree, Bachelors preferred
  • Excellent verbal and written communications skills
  • Effective analytical skills
  • Excellent interpersonal skills and ability to develop effective relationships with individuals at all levels in the organization
  • Proficiency in medical terminology, office automation and hospital wide registration and billing systems required
  • Proficiency in third party reimbursement, billing and collection processes required
  • Multilingual dexterity in a major language (Spanish, Mandarin, Arabic,) preferred
  • Capable of providing outstanding customer service
  • Team player, works well with others
  • Analytically oriented; strong attention to detail
  • Ability to work well under pressure and to handle sensitive information and multicultural matters
  • Ability to manage a large and varied work load
  • Excellent judgment skills with the ability to interface effectively with multinational patients, guests and payer sources
  • Strong computer skills required
  • Proactive, solution-oriented
  • Typing in excess of 40 words per minute
  • Familiarity with the MGH environment preferred


  • Minimum of 3 years of relevant experience


  • Experience working in a hospital or related health care environment preferred
  • Experience with medical billing, coding and epic system(s) preferred
  • Spanish, Mandarin, Arabic fluency preferred

Keywords: Partners Healthcare System, Boston , Financial Liaison, Other , Boston, Massachusetts

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