Customer Service Specialist - Field Service Focused Opportunity

Company: Danaher
Location: Boston
Posted on: June 12, 2021

Job Description:

Help us improve access to life-changing therapies that can transform human health

We are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics. Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020.

Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies. Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes.

We are looking for a Service Billing Specialist to work with our expert Service Delivery team of dedicated employees across the world. Do you have a passion for Analytics, Leadership and Service Excellence? Then we would love to hear from you.

What you'll do

• Managing the status of accounts and balances and identifying inconsistencies
• Issuing bills, receipts and invoices
• Interact with business partners and internal stakeholders to understand new business requirements and non-standard requests to fit within current business structure
• Provide input to process improvement and ongoing development of management reporting framework
• Develop and maintain positive and professional working relationships with customers and Cytiva staff
• Comply with the Quality Manual, Quality Management System, Quality Management Policy, Quality Goals
• And other appropriate duties as assigned by manager

Who you are

• Associate's degree or equivalent experience
• Industry experience in one or more of the following areas: Life Sciences, Healthcare or related fields preferred (others are encouraged to apply).
• Ability to work effectively across functions to deliver results and execute multiple commitments within the Global Environment
• Experienced at setting goals and monitoring performance to goals
• Multitasking abilities to drive critical issues simultaneously
• Resourcefulness, commitment, interpersonal, communication, and negotiation skills
• Ability to build strong relationships with variety of teams of staff and customers
• Effective communication skills (verbal & written)
• Good Time Management and ability to prioritize work based on business needs
• Ability to make commitments, track and communicate progress, and follow through until completion (Project Management skills)
• Business Acumen Skills
• Make sound economic decisions
• Motivated to business growth
• Drive efficiencies
• Analytical skills (interpretation, problem solving etc.)
• Minimal direct supervision required

Who we are

Whatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you'll feel right at home here. If you're flexible, curious and relentless, you'll belong. If you are excited about a global culture, this can be the place to further your career.

Want to know more? Experience life at Cytiva on our Careers website, Instagram channel and LinkedIn page!

Cytiva is a 3.3 billion USD global life sciences leader with nearly 7000 associates across 40 countries who are dedicated to our mission to advance and accelerate therapeutics. As a trusted partner to customers that range in scale and scope, Cytiva brings efficiencies to research and manufacturing workflows, ensuring the development, manufacture and delivery of transformative medicines to patients.

Cytiva is part of the Danaher family of companies, a global science and technology innovator committed to helping customers solve complex challenges and improving quality of life around the world.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available here.

Keywords: Danaher, Boston , Customer Service Specialist - Field Service Focused Opportunity, Other , Boston, Massachusetts