7-3 Shift Guest Services Supervisor, SUN-WED

Company: Pine Street Inn
Location: Boston
Posted on: June 12, 2021

Job Description:

SCHEDULE: 40 hours, Sunday Wednesday, 6:45 a.m. - 3:15 p.m. weekends and holidays as needed

JOB DESCRIPTION:

Reporting directly to the Shelter Director of Pine Streets Womens Inn, the 7-3 Shift Guest Services Supervisor is responsible for the frontline management of the Inn, which provides emergency shelter and supportive housing programs for homeless women.

While upholding the mission of respect and care to the Inns guests, the Supervisor ensures that programs are succeeding in transitioning long-term homeless individuals into permanent housing and reducing lengths of shelter stays for other homeless individuals through diversion, rapid rehousing and other evidence-based strategies.

Working with the Shelter Director and other supervisors, the 7-3 Shift Guest Services Supervisor is responsible for implementing, and maintaining all approved Pine Street Inn regulatory, personnel, facilities, program, operations, financial and security policies, protocols and procedures.

The 7-3 Shift Guest Services Supervisor is responsible for managing and assessing the performance of direct reports toward achieving annual strategic goals.

REQUIREMENTS:

• BA, BSW or equivalent OR
• At least 2 years of management/supervisory experience
• Organization skills
• Some knowledge of addictions, mental illness and homelessness
• Supervisory experience
• Superior organizational, written and verbal communications skills and demonstrated project management experience.
• Superior interpersonal skills
• Demonstrated commitment to Pine Street Inns mission and values
• Demonstrated positive approach to change
• Excellent computer skills including Word, Excel, Outlook and ETO
• Ability to work effectively under pressure, take initiative, and is both self-directed and capable with taking direction well
• Willingness to work evenings and early mornings as needed
• Works proactively to keep up with program innovations and new administrative technologies
• Demonstrated ability to successfully work in a goal-oriented, team environment
• Ability to respond quickly, confidently and calmly in emergency situations
• Enthusiasm, positive attitude, sense of humor and can-do attitude
• Ability to sit for long periods of time; Ability to access different building locations. Requires stooping, bending, and stretching. Ability to safely lift guests as needed. Use of a computer for email, word processing and spreadsheets; and other office equipment (fax, copier etc.) as needed.

PREFERRED:

• BA in psychology, social work or related field

• Training and successful application of Trauma-Informed Care practices

• Training and successful application of Crisis Prevention and Intervention

• Training and successful application of Motivational Interviewing

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

Supervisory Leadership

• Working with the Shelter Director, engage staff in evolving shelter operations in accordance with the agencys strategic plan.
• Implement approved annual program goals and plans that focus staff and other resources towards transitioning long term homeless individuals into permanent housing and reducing lengths of shelter stays for other homeless individuals through diversion, rapid rehousing and other evidence-based strategies.
• Lead staff in consistently delivering services that emphasize dignity, respect and fairness in all interactions with the Inns guests.
• Facilitate cooperative relationships with all departments and external collaborators contributing to the services provided to homeless individuals including: program administration; outreach, other shelters; mental health services; health care clinics; security; permanent housing programs; finance; human resources; development, external affairs and volunteer departments; workforce development; facilities, clothing and food services; housing organizations; womens organizations; and city, state, and federal health, homeless, and law enforcement agencies.

Supervision

• Working with the agency and Inns leadership, implement and maintain all approved Pine Street Inn regulatory, personnel, facilities, program, operations, financial policies, protocols and procedures
• Working with Pine Street Inns Human Resources department, hire employees through the appropriate Inn policies and procedures. Insure that all human resource policies and procedures including required orientation, training, time sheets, benefits enrollments, etc. are appropriately communicated, followed, documented and evaluated for all direct reports
• Implement and evaluate annual performance of all assigned shelter staff including specific objectives connected to the agencys overall strategic and annual plans, achievement of guest service plans and data management
• Process payroll and scheduling, maintaining and records for both
• Provide consistent weekly supervision of direct reports, delegating appropriate work as needed.
• Supervise shift programs and procedures to insure their success, including holiday planning, fire drills, meals, clothing distribution, supplies/storage, guest search and security desk, guest mail, and coat room services
• Participate in shelter and Inn meetings of supervisors and staff to ensure that information is shared, progress against goals is articulated, and ongoing activities and efforts are consistent and coordinated. Provide frequent opportunities for staff to share their ideas and input

Compliance

• Working with Pine Streets Department of Program Evaluation, ensure that both self and shelter staff are properly trained and implementing HMIS data collection procedures. Ensure accuracy and completeness of the data collected and entered. Submit reports and respond to special information requests promptly and as needed.
• Responsible for oversight and accuracy of monthly efforts and referrals, Touchpoint assessments, weekly dismissals and any other ETO data tasks as assigned.
• Insure that all shift work is in compliance with agency policies, procedures contracts and grants supporting that the work of the shelter.

Safety and Security

• Working with the Associate Director and Pine Street Inns Director of Security, ensure comprehensive and consistent implementation by self and staff of safety and security training, policies, procedures and monitoring as determined by Pine Street Inn to enhance the safety of staff and guests and the neighborhood, with particular attention to searches, implementation of Crisis Prevention and Intervention training and safety plans, protocols and procedures.
• Working with Pine Street Inns Operations Department and the Inns Health and Safety Committee, ensure that self and staff implement required safety/ hazard policies and procedures.

Other Duties

• Participate in training, work groups and meetings as directed by the Associate Director, Shelter Director, Vice President for Emergency Services, Chief Program Officer and President and Executive Director.
• Communicate and support management decisions and the inns initiatives, policies and procedures.
• Performs other related duties as assigned by the Associate Director, Shelter Director, Vice President for Emergency Services, Chief Program Officer or President and Executive Director.

Supervisees: approximately 7 (seven) employees

Supervisory Line: Shelter Director- Womens Inn; Vice President for Emergency Services; Chief Program Officer; President & Executive Director

PAY RATE:$26.44 PER HOUR

Keywords: Pine Street Inn, Boston , 7-3 Shift Guest Services Supervisor, SUN-WED, Other , Boston, Massachusetts