Lead - Gateway Plaza
Company: The Gap
Posted on: June 12, 2021
Gap has always been about optimistic American style. Starting
with our very first store on Ocean Avenue in San Francisco, opened
almost 50 years ago by Doris and Don Fisher. The thread that's run
through those five decades is the phenomenal people that make up
our brand - our employees and our customers. People who are rooted
in the legacy that makes Gap what it is, but who are also focused
on the future. People who want to leave the world better than they
We've built our brand on staying true to our roots while always
being out in front of what's next. If you want to be part of an
iconic American brand, and help lead the way for where we're
headed, we'd love to have you join us.
About the role
As a Lead, you're responsible for supporting our management team
by performing functional tasks as assigned. You will act as a
mentor and role model to Experts & Brand Associates to support
service behaviors and the execution of tasks in specific areas of
expertise. You will focus on leading process(es) and/or areas of
the business, executing tasks and maintaining productivity to
ensure goals are met. Through collaboration with your leadership
team, you'll teach and coach your team and drive behaviors to
deliver a best-in-class experience to our customers.
Consistently treat all customers and employees with respect and
contribute to a positive work environment.
Promote customer loyalty by educating customers about our
Serve as a role model to achieve priorities in store with the
customer as the primary focus.
Seek out and engage with customers to drive sales and service
using suggestive selling.
Enhance customer experience by using all omni channel
Take action based upon direction from the Service Leader and
collaborate effectively with employees.
Support Service Leader duties during non-peak hours.
Build and share expertise in an assigned specialized functional
Support completion or work processes before or after the store
closes as needed inclusive of opening and/or closing the store as
- Be accountable to personal goals which contribute to overall
store goals and results.
Who you are
A current or previous retail employee with 6 or more months of
A good communicator with the ability to effectively interact
with customers and your team to meet goals.
A customer-focused service provider both on and off the sales
floor to help deliver an exceptional experience for our
Able to demonstrate interest and initiative to develop skills
and improve capabilities.
Passionate about retail and thrive in a fast-paced
Determined to effectively lead and inspire others to learn and
grow through coaching and mentoring.
Agreeable to work a flexible schedule to meet the needs of the
business, including holiday, evening, overnight and weekend
Able to utilize retail technology.
Able to maneuver around the sales floor, stockroom and office
and can lift up to 30 pounds.
- Ability to travel as required
Benefits at Gap
- Merchandise discount for our brands: 50% off regular-priced
merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30%
off at Outlet for all employees.
- One of the most competitive Paid Time Off plans in the
- Employees can take up to five "on the clock" hours each month
to volunteer at a charity of their choice.*
- Extensive 401(k) plan with company matching for contributions
up to four percent of an employee's base pay.*
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- See more of the benefits we offer.
- For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to
providing a workplace free from harassment and discrimination. We
are committed to recruiting, hiring, training and promoting
qualified people of all backgrounds, and make all employment
decisions without regard to any protected status. We have received
numerous awards for our long-held commitment to equality and will
continue to foster a diverse and inclusive environment of
belonging. This year, we've been named as one of the Best Places to
Work by the Humans Rights Campaign for the fourteenth consecutive
year and have been included in the 2019 Bloomberg Gender-Equality
Index for the second year in a row.
Keywords: The Gap, Boston , Lead - Gateway Plaza, Other , Everett, Massachusetts
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