Come work at a place where innovation and teamwork come together
to support the most exciting missions in the world!
Healthier pets. Happier people. Better world. Our vision might
sound lofty, but we believe it's attainable when we obsess about
providing complete care for our amazing pets. Our approach goes far
beyond addressing our animals' basic needs to support their
physical, mental, social, and emotional needs. By being sure we
take all of these elements into consideration, we can help pet
parents take the very best care of their pets.
Our obsession with delivering the very best experiences for pets
and their parents guides all we do. From our convenient, affordable
pet salon services to our extensive array of training classes and
workshops, we always make sure to keep our commitment to healthy,
happy pets front and center.
The purpose of this position inherently involves providing
excellent customer care to our hospital clients. The Vet Hospital
Client Specialist represents the Petco mission and values to all
clients, and is typically the first person a client, who may be
upset or worried about their pet, encounters when entering our
hospital. The Concierge is responsible, like all team members, for
fostering cohesion and motivation within the team.
Essential Job Functions:
The incumbent must be able to perform all the following duties
and responsibilities with or without reasonable accommodation:
- Assume primary responsibility for answering the practice phone
and routing calls appropriately. Assume secondary responsibility
for answering calls directed towards the housecall practice.
- Schedule appointments when necessary from callers or visitors
to the practice.
- Greet all visitors to the practice; greet clients and patients
by name as they arrive for appointments and notify technical staff
when they arrive. Monitor wait times and make accommodations as
necessary during peak/busy times, or when medical staff is dealing
with an emergency situation.
- Participate in the training of new staff members and general
dissemination of knowledge as required.
- Ensure that the waiting area is consistently cleaned (including
using special disinfectants in the case of the presence of
suspected contagious disease) and well-stocked with appropriate
- Serve as main social media conduit for the practice, taking
photographs and posting according to pre-established practice
- Confirm all appointments by client's preferred communication
method (phone, email, text) the prior day, and make necessary
- Possess basic understanding of practice logistical specifics in
order to provide backup support to technical staff when rooms need
to be loaded or patients need to be discharged and primary staff
members are otherwise occupied.
This position has no immediate supervisory duties.
The majority of job duties are conducted in the Veterinary
Hospital. Position requires bending, kneeling, lifting (up to 30
pounds, as necessary) and standing for long periods of time. A
large amount of this partner's time will be spent in direct contact
with clients and their pets.
High school diploma is a requirement.
Must have at least 1 year previous experience or working in a
veterinary practice or a customer-facing role in another
Must be friendly, outgoing, "people oriented", and have a sense
Must have excellent written and verbal communication skills
Must be compassionate and sympathetic, and be able to maintain a
professional attitude and demeanor during emotional and stressful
Must have exceptional telephone and computer skills
Must be a team player willing to learn new techniques and
treatments, offer creative ideas, and accept change
Petco Animal Supplies, Inc. is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, age, protected
veteran status, or any other protected classification.