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Senior Brand Ambassador

Company: Canada Goose
Location: Boston
Posted on: June 12, 2021

Job Description:

Position Overview:

Key Responsibilities:

Working at Canada Goose is something very special. Working as a Senior Brand Ambassador is something unique.

We will open in 2021 our first store in Frankfurt and we are looking for our SBA.

The Senior Brand Ambassador partners with the Store Management team to assist in all functions of a Canada Goose retail location. Execute the plans and strategies developed by the Store Management team to support the various store functions in relation to sales, operations, talent management, clientele development, and merchandising. Ensure a positive work environment, internally and externally, while driving an experience that allows customers to continuously conquer the outdoors. The Senior Brand Ambassador mentor the Brand Ambassadors to ensure a high level of excellence in all areas of responsibility to maintain Canada Goose's expectations of quality and authenticity.

Key Responsibilities:

  • Achieve or exceed sales targets including both the top and bottom line results for the respective location
  • Resolve customer issue trends by investigating problems, developing solutions, preparing reports and coaching staff on managing similar challenges in the future
  • Train standard operating procedures; ensure store associates have the proper understanding of Standard-Operating-Procedures (SOPs) and the potential impact on the business
  • Monitor inventory planning and maintain proper inventory metrics such as in-stocks, turnover, and flow
  • Maintain loss prevention procedures that minimize unnecessary loss and increase security within receiving at store locations
  • Motivate, coach and inspire the Brand Ambassadors to create brand loyalty and inspire a positive store environment
  • Coach and mentor Brand Ambassadors to improve performance and develop future leaders; identify external talent for Canada Goose's retail business
  • Analyze and react to the needs of the business, identify top sellers, slow sellers and fulfillment of merchandising strategy
  • Performs store opening and closing procedures in alignment with company standards
  • Regularly review company email and other communication tools to ensure applicable messages are shared with Brand Ambassadors and to act on those messages in a timely manner
  • Ensure highest level of customer service aligning with Canada Goose's expectations of quality and authenticity
  • Build a personal clientele base by acquiring new customers, maintaining existing customers, and retaining loyal clients
  • Achieve or exceed personal sales and productivity standards
  • Handle all POS transactions accurately; sales, refunds and exchanges
  • Contribute to positive employee relationships through effective communication, teamwork and partnership with co-workers and leadership
  • Demonstrate values and behaviours consistent with the Canada Goose's culture

Experience, Education and Designations:

  • 1 to 3 years of Junior retail management experience
  • Post-Secondary degree or certificate in Business of Retail Management
  • Experience working with affluent and luxury brands an asset
  • Proven leadership qualities in developing and mentoring
  • Flagship or high profile locations and brands
  • Store profit and loss management, payroll and expense management
  • Fluent in German and English

Knowledge, Skills and Attributes:

  • Leadership Skills - recruitment and development of talent
  • Strong grasp of presenting to groups and managing product knowledge (PK) sessions
  • Solid understanding of retail math and using analytics in a business environment
  • Operations specialist - driving performance through internal KPI's
  • Analytical driver with keen attention to detail
  • Ability to stand for long periods of time and to work retail hours (standard, peak, and holiday)
  • Strong time management and organizational skills, ability to multi-task in a fast paced environment
  • Strong negotiation skills combined with an adaptable approach to selling
  • Ability to establish and maintain strong interpersonal relationships
  • Excellent communication and interpersonal skills
  • Self-motivated, able to work independently and know when to seek guidance
  • Advanced skills in Microsoft Office; specifically Word and Excel
  • Ability to conduct oneself in a professional and luxury manner while on the sales floor, phone and/or whilst interacting with clients
  • Excellent attention to detail, taking initiative, and promotes a positive working environment
  • Consistently exhibits Canada Goose's Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial

Could that be you?

If yes, send us your application. You'll be contacted if you fit with our requirements.

We truly thank all applicants for their interest in joining the Goose Team, but only those candidates considered for an initial interview will be contacted.

Canada Goose Inc. is committed to delivering and improving accessibility in employment for all persons with disabilities. Accommodation is available, upon request, in the application and interview process and in the course of all other methods of selection of employees. Successful candidates for employment will be introduced to and trained in respect of all of Canada Goose Inc.'s human rights, accommodation and accessibility polices.

Keywords: Canada Goose, Boston , Senior Brand Ambassador, Other , Boston, Massachusetts

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