Senior Information Architect - Digital Ecosystem
Company: CVS Health
Posted on: June 12, 2021
Would you like to join CVS Health, one of Fortune's Most Admired
Companies, as part of our diverse Digital team? CVS Health is
embarking on a bold agenda to transform health care and empower
millions of customers on their path to better health. We are
looking for passionate, driven people who want to join a high
energy, growing team to make a difference in people's lives. You
will be in on the ground floor of innovation that aims to reinvent
the health care experience.
At CVS Health, the Digital Design team creates easy, accessible,
and seamless experiences for our customers on our digital
healthcare, pharmacy and retail platforms. Achieving this goal
requires collaboration with teams of UX and UI designers,
researchers, content strategists, engineers and product managers
throughout the design process - from strategy to pixel-perfect
design. At each stage, you will advocate for our customers and
ensure that the final product meets user needs.
~ ~ ~ ~ ~ ~~~~
As a Senior Information Architect on the CVS Health Enterprise
UX Strategy design team, you will play an essential part in the
strategic planning for multiple content management system (CMS)
migrations and facilitate the evolution of knowledge organization
and governance as it pertains to the digital ecosystem at CVS
Health. Our digital ecosystem of sites and apps spans multiple
lines of business including CVS.com, MinuteClinic, CVS Pharmacy,
CVS Caremark, CVS Specialty, Aetna, and chronic care apps.
You'll be a member of a small, yet mighty, high-visibility,
high-impact team of information and UX architects. We are dedicated
to enterprise strategic initiatives that serve to improve the
customer/patient/member experience. Current and upcoming
information architecture (IA) initiatives include enterprise
authenticated and unauthenticated navigation, CMS IA design and
planning for extensive content migrations, establishing a robust
health taxonomy and knowledge organization, landing page
personalization strategies that take advantage of multiple product
offerings, and enhanced search results. You will partner closely
with individuals and teams from across our digital organization to
ensure our ecosystem has an accessible and logical information
(content and data) organization using industry best practices -
with a goal of unifying and clarifying to establish
You will be focused on developing enterprise-scale information
architectures that include taxonomies, content models and resulting
strategies, ontologies, metadata schema, tag structures and
associated techniques. Given the number of teams and lines of
business we support, you must excel in facilitation across multiple
- intaking requirements,
- analyzing large sets of information,
- synthesizing into digestible chunks,
- presenting in an understandable format to stakeholders,
- building consensus
- negotiating difficult conversations across sometimes
contrasting priorities to achieve buy-in
- clear documentation to provide team self-service and knowledge
At CVS Health, we have a mature, diverse design team with
numerous design disciplines represented. You will collaborate
closely with content strategists and UX designers across the
organization to ensure the realization of an enterprise navigation
- 8 years' combined experience across user experience strategy,
UX architecture, storytelling, data visualization, and/or
- Strong Portfolio with two or more case studies exemplifying:
enterprise navigation information architecture and knowledge
organization, large-scale content modeling and CMS migration,
developing enterprise taxonomies and/or ontologies that reflect
multiple customer journeys, and/or information diagrams that model
current and future state information structures, systems and
- Analytical: Gifted in the synthesis and analysis of complex
customer and business problems to drive solutions. Experience
making data-driven, customer-centric decisions to define scalable
information architecture solutions that lead to increased
discoverability, comprehension and customer engagement.
- Influential: Adept at presenting a clear, easy to understand
point of view that educates and influences people and
- Collaborative: Facilitate inclusive conversations and workshops
across diverse teams and lines of business in a virtual environment
to bring people and perspectives together. Excellent written,
presentational, and communication skills.
- Committed and Resilient: Cares deeply about getting it right
for our customers and business through creative, iterative
approaches that solve for technology, team, security, and legal
- Detail and Big Picture Orientated: Can zoom in and out of a
diverse set of criteria to excavate trends and themes and drive
- Agile: Strong focus on delivering continuous improvement and
quality in near and long-term valuable increments.
~ ~ ~ ~ ~ ~ ~~~~
- Skilled at documenting efficient and useful information and
content audits that form the basis of recommendations in relational
database tools like AirTable, prototyping tools like Invision, and
or collaborative tools like Miro.
- Craft and socialize information architecture and user
experience strategic/solution diagrams including sitemaps,
schematics, journeys, page template layouts (block, ontology),
content models, service blueprints and information hierarchy
diagrams in tools like Sketch and Miro.
- Conduct user experience testing using tools like
UserTesting.com and Optimal Workshop and provide authoritative
conclusions with reporting tools like Powerpoint.
- Demonstrated knowledge of working in a knowledge management
system like PoolParty with an understanding of how to integrate
with CMS and other content management tools.
- Expert in working with Headed and Headless CMS platforms like
Adobe AEM, Contentful, Drupal, Wordpress and/or Joomla including
content templates and functionality.
- Familiar with generating, analyzing, and maintaining reports in
analytics tools such as Adobe Analytics.
- Adept at learning new software and technology to perform the
Education in Information Design, Data Analytics, Human-Computer
Interaction, User Experience, Psychology, Anthropology, Computer
Science or similar. Equivalent years of experience in lieu of
A verifiable High School diploma or GED is required.
Undergraduate degree preferred.
At CVS Health, we are joined in a common purpose: helping people
on their path to better health. We are working to transform health
care through innovations that make quality care more accessible,
easier to use, less expensive and patient-focused. Working together
and organizing around the individual, we are pioneering a new
approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity,
inclusion and belonging every day. CVS Health is an equal
opportunity and affirmative action employer. We do not discriminate
in recruiting, hiring or promotion based on race, ethnicity,
sex/gender, sexual orientation, gender identity or expression, age,
disability or protected veteran status or on any other basis or
characteristic prohibited by applicable federal, state, or local
law. We proudly support and encourage people with military
experience (active, veterans, reservists and National Guard) as
well as military spouses to apply for CVS Health job
Keywords: CVS Health, Boston , Senior Information Architect - Digital Ecosystem, Other , Boston, Massachusetts
Didn't find what you're looking for? Search again!