Patient Navigation II
Company: Boston Medical Center
Posted on: June 13, 2021
Patient Navigator II- Pediatrics Patient Navigators
Boston Medical Center (BMC) is more than a hospital. Its a
network of support and care that touches the lives of hundreds of
thousands of people in need each year. It is the largest and
busiest provider of trauma and emergency services in New England.
Emphasizing community-based care, BMC is committed to providing
consistently excellent and accessible health services to all-and is
the largest safety-net hospital in New England. The hospital is
also the primary teaching affiliate of the nationally ranked Boston
University School of Medicine (BUSM) and a founding partner of
Boston HealthNet - an integrated health care delivery systems that
includes many community health centers. Join BMC today and help us
achieve our Vision 2030 which is a long-term goal to make Boston
the healthiest urban population in the world.
Position: Patient Navigator II
Schedule: Part Time, 32 Hours, Days
Under the supervision of the Program Manager the Patient
Navigator II will work in conjunction with Pediatric providers and
staff to support families to overcome barriers related to social
determinants of health by delivering interventions that foster
self-advocacy and self-efficacy. Services include meeting mothers
and caregivers to assess barriers to care such as housing,
transportation, access to public entitlements, coordinate
assistance with community partners, provide assistance and
co-navigate cases with navigators, social workers and providers and
track caseload status, among others. Responsible for outreach to
families, meeting with families, assisting families in interactions
with community partners, collecting and managing clinical and
research data in a standardized format.
By developing a service plan based on the needs of the family,
the Patient Navigator II facilitates access to social services
resources, other internal and external resources, monitors the
families' progress, and advocates on the behalf of the family. As
needed, Patient Navigators also collaborate with pediatric
researchers. The Patient Navigator is responsible for documentation
in the electronic medical record and complying with all data entry,
data integrity, and data tracking requirements for BMC and its
ESSENTIAL RESPONSIBILITIES / DUTIES:
- Provides engagement, education and advocacy services to
pediatric families under the supervision and direction of the
Program Manager (or other qualified individual).
- Assesses patient and family to identify barriers to care.
- Formulates needs assessment and performs goal setting via
- Empowers patients by linking them to a broad range of services,
including, but not limited to, services such as social work, care
management, financial assistance, financial entitlements,
child-care, housing, food, clothing, transportation, food pantries,
shelters, and other appropriate community resources.
- Collaborates and coordinates with health care team members,
including the embedded behavioral health team, the population
management team and primary care providers to promote communication
and comprehensive care.
- As needed, assists with scheduling outpatient visits and
- Provides education, counsels, and supports clients. Uses a
variety of culturally, linguistically and educationally appropriate
strategies, in a variety of settings. Coordinates with Interpreter
Services, as needed.
- Develops and maintains strong relationships with community
resources both internally and externally to BMC.
- May be called to represents pediatrics within BMC, at its
affiliated Community Health Centers, community agencies, service
groups, community health fairs and /or medical coverage
opportunities as they arise.
Compliance and Contract reporting
- Documents patient encounters, resource development efforts,
goal setting and other interventions for each patient in the
electronic medical record.
- Complies with departmental, regulatory and contract
requirements for documentation recording, and data collection, and
submits department statistics and other records and reports within
required time frames.
- Works closely with pediatric researchers.
Meets hospital-wide standards in the following areas
- Conforms to hospital standards of performance and conduct,
including those pertaining to patient rights and privacy
- Utilizes hospital's cultural beliefs as the basis for decision
making and to support the hospital's mission and goals.
- Remains knowledgeable of and follows appropriate policies,
procedures, and work standards, including but not limited to,
policy regarding hours of work, absenteeism, and tardiness.
- Maintains competency in areas of responsibility to ensure
quality of care.
- Maintains strict protocols of all confidential or sensitive
- Attends hospital required and relevant training sessions or
activities, as assigned by the Program Manager.
- Promotes a positive and collaborative work environment
supportive of the hospital's missions and goals.
- Adapts to changing departmental needs, including but not
limited to, offering assistance to other team members, adjusting
assignments, and other functions as determined by the Program
- Assists in orientation/training of new Patient Navigators staff
members and volunteers who may work within this setting.
- Performs other duties assigned or as necessary.
Complies with the Pediatrics Department Antiracist Practice
- Guiding Principles
- Diversity, equity, and inclusion are recognized as core
institutional values that drive decision-making, resource
allocation, and the development of all policies and practices.
- To reflect these values, no new venture is undertaken (research
project, service expansion or reduction, etc.) without considering
the implications for anti-racism, diversity, inclusion, & social
- Our commitment to equity and diversity is the shared
all members of the Pediatric Department and must be supported
and guided by all levels of leadership.
- Diverse staff and faculty are recruited, retained, and
supported by an environment where all have the opportunity to
- Our commitment to social justice drives and grounds our work
and provides our patients with compassionate, high-quality care
within an environment that recognizes the important role of
cultural humility and where services are provided taking into
account the socio-political/historical context that impacts both
infant/family clients & employees.
- Collaborative practice supports the establishment of internal
and external partnerships to help identify and address the emerging
needs of our staff, patients and families.
- The promotion of critical self-awareness and reflective
practice is foundational in our work to address racial inequities,
acts of privilege and oppression, biases and assumptions that
impact our practice with patients, families and colleagues.
- Our Department will commit to support our pediatric staff by
Increasing awareness and early recognition of the signs of
secondary traumatic stress and the effects of other forms of
work-related stress by promoting critical reflective practice.
Bachelor's Degree or equivalent combination of education and
experience, which provides proficiency in the areas of
responsibility, is required. Degree in psychology or public health
Experience working in a healthcare ambulatory setting
KNOWLEDGE AND SKILLS:
- Knowledge of community, social, and health resources,
particularly family resources.
- Empathic understanding of vulnerable patient population and
skilled in performing multicultural needs assessments and
developing concrete service plans.
- Expertise in establishing working relationships with patients,
their family, professionals, and the community, including the
ability to collaborate with a multidisciplinary health care
- Computer competency, inclusive of the ability to access and
- Ability to work in a fast paced environment, inclusive of
organizational skills, critical thinking, and problem solving
- Effective verbal, written, and interpersonal communication
skills to facilitate interactions with various members of the
health care team, patients, and their families.
- Bilingual or multi-lingual skills (beyond that of English)
appropriate to the patient population served, is preferred.
- Demonstrated flexibility with client's priorities, evolving
needs, and goals.
- Sensitivity to ethnic, cultural, gender, and sexual orientation
diversity; values; beliefs; and behaviors.
- Demonstrated critical thinking and problem solving
Keywords: Boston Medical Center, Boston , Patient Navigation II, Other , Boston, Massachusetts
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