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Key Holder

Company: The Reformation
Location: Melrose
Posted on: June 12, 2021

Job Description:

Who We Are:

Reformation is a fast-growing company that proves fast fashion and sustainability can coexist. With both our HQ and our own factory based in Los Angeles, we combine stylish, vintage-inspired designs with sustainable practices. We release limited-edition collections every week on our website and in our 20 brick and mortar stores.

We are a future focused organization committed to the belief that the problems facing our planet and society can be solved through innovation, common sense and education. Being naked is the #1 most sustainable option. We're #2.

Key Holder:

No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with technology and using it to create a unique interaction between our employees, customers, and the Reformation brand the Key Holder will support and execute all efforts required to achieve individual store goals in our RetailX concept.

Reporting to the Store Manager, essential responsibilities include but are not limited to:

What You'll Do:

Sales Generation:

  • Consistently meet and exceed both individual and store sales goals
  • Develop store associates sales techniques
  • Actively generate clientele through customer engagement and maximize return customer rate

Customer Experience:

  • Contribute to a technology lead in-store experience for customers that surprises and delights them
  • Assist customers and monitor client interaction with both team and technology
  • Maintain extraordinary customer experience feedback and scoring on service evaluation


  • Uphold consistent inventory accuracy and controls in store
  • Provide real-time and weekly feedback on technology functions, operations and experience
  • Sustain seamless store operational procedures
  • Ensure facility maintenance, presentation and organization


  • Support merchandising presentation strategy and concept standards
  • Ensure the selling floor reflects the brand and concept standards at all times
  • Provide real-time and weekly feedback on product and sales performance

People & Culture:

  • Display a dedicated approach to motivate, develop and retain sales associates
  • Provide performance feedback to ensure growth, change and results
  • Contribute to training and customer experience programs
  • Understand the core values and culture of Reformation and reflect these in all efforts

What You'll Need:

  • 2+ years relevant management experience in a fast-paced, creative retail environment
  • Understanding of user functionality associated with progressive technology

Benefits & Perks:

  • Health, vision, and dental insurance for eligible employees
  • Paid vacation, sick, holidays & volunteer time-off for eligible employees
  • Mission based company
  • 401K with company match
  • Clothing discount

To Apply:

Please submit your resume and a short cover letter telling us about yourself and why you are a great fit for Reformation!

The Reformation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or protected veteran status

Some light reading - Forbes, Eco-Age, Fast Company

Keywords: The Reformation, Boston , Key Holder, Other , Melrose, Massachusetts

Click here to apply!

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