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Flagship Store Manager

Company: Canada Goose
Location: Boston
Posted on: June 12, 2021

Job Description:

Position Overview:

Key Responsibilities:

Working at Canada Goose is something special, working as a Store Manager in our only store in Italy is unique.

We are looking for our new Store Manager to join the team Via Della Spiga in Milan.

The Store Manager will be responsible for all functions of a Canada Goose retail location. Ultimately, is responsible for the quantitative and qualitative Key Performance Index's (KPI's) of the store. Lead the store management team directly and is accountable for store performance in all areas of measure. Ensure that respective location is provided with the necessary amount of operational efficiency while driving an experience that allows customers to continuously conquer the outdoors. Also, will lead and mentor their direct reports (Assistant Manager, Store Operations and Assistant Manager, Experience) to ensure a high level of excellence in all areas of responsibility as to maintain Canada Goose's expectations of quality and authenticity.

In details...

  • Achieve or exceed sales targets including both the top and bottom line results for the respective location
  • Analyze performance metrics on an ongoing basis and leverage this information to maximize revenue for Canada Goose
  • Resolve customer issues trends by investigating problems, developing solutions, preparing reports and coaching staff on managing similar challenges in the future
  • Training on standard operating procedures; ensure store associates have the proper understanding of standard operating procedures (SOPs) and the potential impact on the business
  • Monitor inventory planning and maintain proper inventory metrics such as in-stocks, turnover, and flow
  • Maintain loss prevention procedures that minimize unnecessary loss and increase security within receiving at store locations
  • Motivate and inspire the Brand Ambassadors to create brand loyalty and inspire a positive store environment
  • Coach and mentor direct reports to improve performance and develop future leaders; identify external talent for Canada Goose's retail business
  • Management of payroll budgets to ensure maximize productivity and enhance customer experience
  • Analyze and react to the needs of the business, identify top sellers, slow sellers and fulfillment of merchandising strategy
  • Performs store opening and closing procedures in alignment with company standards
  • Regularly review company email and other communication tools to ensure applicable messages are shared with Brand Ambassadors and to act on those messages in a timely manner
  • Other responsibilities may be added to meet the needs of the business

Experience, Education and Designations:

  • 3 to 5 years of store management experience
  • Experience working with affluent and luxury brands an asset
  • Experience in maintaining operational excellence in retail stores (payroll, shrink management, inventory management, etc.)
  • Experience with opening new stores and opening and roll-out
  • Proven leadership qualities in developing and mentoring retail leaders
  • Flagship or high profile locations and brands
  • Store profit and loss management, payroll and expense management
  • Previous flagship experience an asset

Knowledge, Skills and Attributes:

  • Leadership Skills- recruitment and development of talent (managers and associate levels)
  • Strong grasp of presenting to groups and managing product knowledge (PK) sessions
  • Solid understanding of retail math and using analytics in a business environment
  • Operations specialist- driving performance through internal KPI's
  • Analytical driver with keen attention to detail
  • Ability to stand for long periods of time and to work retail hours (standard, peak, and holiday)
  • Strong time management and organizational skills, ability to multi-task in a fast paced environment
  • Solid knowledge and understanding of retail metrics
  • Strong negotiation skills combined with an adaptable approach to selling
  • Ability to establish and maintain strong interpersonal relationships
  • Excellent communication and interpersonal skills
  • Self-motivated, able to work independently and know when to seek guidance
  • Advanced skills in Microsoft Office; specifically Word and Excel
  • Fluent in Italian and English

Do you think that you could be our future Store Manager?

Don't wait longer and send us your application.

We truly thank all applicants for their interest in joining the Goose Team, but only those candidates considered for an initial interview will be contacted.

Canada Goose Inc. is committed to delivering and improving accessibility in employment for all persons with disabilities. Accommodation is available, upon request, in the application and interview process and in the course of all other methods of selection of employees. Successful candidates for employment will be introduced to and trained in respect of all of Canada Goose Inc.'s human rights, accommodation and accessibility polices.

Keywords: Canada Goose, Boston , Flagship Store Manager, Other , Boston, Massachusetts

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