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Overnight Security Officer

Company: HEI Hotels & Resorts
Location: Danvers
Posted on: June 12, 2021

Job Description:

About Us

The DoubleTree by Hilton Hotel Boston North Shore is a conference center and resort located 19 miles north of Boston and offers 363 well-appointed guest rooms and suites, 31,000 sq. ft. of meeting and event space, a full-service restaurant and lounge, and a newly rebranded waterpark. We pride ourselves on the little details that have a big impact for our guests. That's why our team members strive every day to bring each guest the special comforts and acts of kindness that are unique to the brand - starting with our signature warm DoubleTree cookie welcome. Be a part of something bigger as we bring four diamond service to the Boston suburbs and Create A Rewarding Experience for our guests and our associates. We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Perform protective, preventative, safety and security related enforcement functions touring hotel complex to ensure the safety and well being of all hotel guests, associates and vendors. Implements and monitors all related SOP's, Mission Vision and Values in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats.

Responsibilities

  • Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using pager and two way radio, bending, stooping and kneeling.
  • Maintain order in the hotel, dealing with the welfare of guests, and assisting with door lock problems. Coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner.
  • Handle undesired conduct and potential violations of hotel policy as warranted for the security and safety of hotel guests, associates, patrons and property. Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands.
  • Watch for suspicious persons entering, exiting, or loitering around building. Conduct walk through observations of entire hotel. Promote safe work practices.
  • Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
  • Observe the security monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
  • Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.

Qualifications

  • Maintain a professional appearance and manner at all times.
  • Can communicate well with guests.
  • Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.
  • Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas.
  • Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation.
  • Hearing and visual ability to observe and detect signs of emergency situations with or without reasonable accommodation.
  • Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property with or without reasonable accommodation.
  • Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 150 lbs. with or without reasonable accommodation.
  • Sufficient manual dexterity in hands with or without reasonable accommodation.
  • Ability to climb stairs and ladders at a rapid pace. Ability to perform duties within extreme temperature ranges with or without reasonable accommodation.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Keywords: HEI Hotels & Resorts, Boston , Overnight Security Officer, Other , Danvers, Massachusetts

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