At the Brigham, we place great value on being a diverse and
inclusive community. Brigham Health and the Department of
Administration are dedicated to diversity, equity and inclusion as
we aim to reflect the diversity of the patients in our local
community. We have a dedicated focus on equity. Thus, we believe in
equal access to quality care, employment and advancement
opportunities encompassing the full spectrum or human diversity:
race, gender, sexual orientation, religion, ethnicity, national
origin and all the other forms of human presence and expression
that make us better able to provide innovative and cutting-edge
healthcare and research.
GENERAL SUMMARY/ OVERVIEW STATEMENT:
Reporting to the Brigham and Women's Hospital (BWH) Executive
Vice President and Chief Operating Officer (EVP/COO), the Senior
Vice President, Clinical Services (SVP) serves as the senior
executive for two major areas of responsibility at Brigham and
Women's Hospital (BWH):
Executive Partnership with Academic Departments: The SVP serves
as the primary hospital executive partner to the BWH Department
Chairs in their leadership of, and pursuit of excellence in, the
quadripartite mission of clinical care, biomedical research,
education, and community service within their respective
departments. Specifically, the SVP partners with the following
Department of Dermatology
Department of Obstetrics and Gynecology
Department of Orthopaedic Surgery
Department of Pediatric Newborn Medicine
Department of Physician Medicine and Rehabilitation
The SVP collaborates directly and continuously with five
Department Chairs. The SVP jointly supervises-with the Department
Chairs-the five Executive Directors/Department Administrators who
manage the day-to-day clinical, research, and education program
operations within their respective academic departments. The SVP is
responsible for the funding and indirect management of hospital
FTEs who are deployed within those academic departments.
Executive Leadership of BWH Clinical Operations: The SVP serves
as the executive directly responsible for all aspects of the
clinical, administrative, and financial operations of the
complementary BWH clinical enterprises.
The SVP will lead all aspects of the hospital's ambulatory
activities, working in close collaboration with the President and
the Chief Operating Officer of the Brigham and Women's Physician
Organization (BWPO), as well as the President of Mass General
Brigham Integrated Care (iCare), a system-led operating entity
formed to develop new high quality, low cost, innovative
community-based ambulatory care. In collaboration with system
leaders at Mass General Brigham (MGB), BWH, & Department
leadership, and other cross-functional leaders from Marketing,
Quality & Safety, Analysis, Planning, and Strategy & Improvement,
the SVP sets the organizations' strategic directions across the BWH
Ambulatory Enterprise, inclusive of practice operations, patient
access, patient experience, quality and safety, and ambulatory and
contact center operations. On a regional basis, the SVP will be
responsible for the start and ramp up, as well as the ongoing
operations, at a number of ambulatory sites across BWH. These sites
include several large multidisciplinary ambulatory care centers,
located across Massachusetts, including Chestnut Hill, Foxborough,
Westwood, Pembroke, Hingham, Scituate, Weymouth, and other sites in
development. As MGB iCare continues its own ramp-up, coordination
will be critical to advance these specific sites, while doing so in
the context of the systemwide strategy. To enable all of this work
and collaboration, the SVP has reporting Vice Presidents of
Regional Ambulatory Operations and Ambulatory Operations & Patient
Experience, with the latter having a dual report into the BWPO COO
due to the overlap of shared and distinct ambulatory activites
between the BWPO, the clinical departments, and the hospital.
The SVP will also serve as the executive leader for two service
lines, as part of a hospital-wide initiative to advance service
integration, enhanced patient experience, cross-site clinical
business development, and value-based care delivery. The first is
the Orthopedics service line, which also plays a critical role in
the newly developed systemwide Sports Medicine service line. The
second is the Women's Health service line. Working collaboratively
with the other SVPs and at the direction of the EVP/COO, this
position is responsible for the overall integration and development
of these service lines and is the executive leader for service line
coordination, program and project development (analysis, planning,
and evaluation), and program review (assessment, performance
improvement, and support).
In addition, the SVP is responsible-directly, or in partnership
with BWH senior leader colleagues, the Department Chairs, and/or
other BWH clinical leaders-for a number of ongoing, broad
organizational requirements, including:
Ensuring that competent, efficient, and coordinated patient care
is uniformly provided to patients in ambulatory, inpatient and
Ensuring that all educational programs meet institutional and
outside regulatory requirements;
Ensuring that all research initiatives are appropriately
Directing and developing the organization of services and
programs within the scope of responsibility of the SVP;
Managing all operating and capital budgets for the hospital
within the purview of the SVP;
Leading the management team within the SVP's enterprises toward
attainment of identified short- and long-term goals and
Advancing BWH's and MGB's United Against Racism campaign and
broadly representing and fostering the institution's commitment to
diversity, equity, and inclusion;
Executing strategies and plans designed to achieve the
institution's strategic objectives; and
Collaborating with other institutional leaders to meet BWH
strategic goals and objectives.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Leadership & Strategy
Responsible for assisting the EVP/COO with the growth and
development of the hospital's and physician organization's
integrated health care system.
Consults with and advises EVP/COO regarding issues relating to
to clinical and ambulatory services, and hospital services in
general. Recommends changes in policies and programs, as necessary,
to carry out the objectives of the hospital more effectively and
carries forward the implementation and application of approved
policies and programs.
Represents BWH, in collaboration with senior leadership
colleagues, the Department Chairs, and/or their clinical leaders,
to Mass General Brigham in issues regarding system integration and
other system-wide initiatives.
Implements effective communication programs that keep senior
management and staff advised on matters affecting the interests of
Initiates and facilitates broad-based continuous improvement
activities in collaboration with Department Chair and/or their
clinical leaders. In a rapidly changing health care environment,
particular attention is paid as to how to best do business from the
perspectives of delivering uncompromising health-care, efficiently
utilizing human resources and effecting cost-savings.
Participates as a member of the BWH operations management group
and various committees in order to provide input into the
development of the hospital-wide strategic planning process, goals,
plans, objectives operating policies and cost reduction
Develops and maintains effective working relationships with
hospital and physician organization executives. Works with the
Department Chairs, physician organization senior management,
hospital senior management, and Mass General Brigham senior
management to coordinate services across all entities and
throughout the system.
Develops and implements plans and programs designed to improve
the community's awareness and use of hospital services and improve
the health of the population within the areas served by the
In conjunction with the Department Chairs, nursing leadership,
and other clinical and administrative leaders, directs the
activities of the areas within BWH detailed above, ensuring that
the services function in an efficient, effective, safe,
patient-friendly, and responsible manner. Similarly responsible for
the hospital-based clinics, ambulatory buildings, and other
physical assets associated with the ambulatory areas, in addition
to sites and assets associated with departmental oversight.
Ensures assigned functions, including record keeping and
reporting, are in compliance with applicable local, state and
federal regulations, and accepted rules of accrediting agencies;
initiates corrective action as necessary.
In conjunction with the Department Chairs, directs continuous
evaluation of quality and efficiency of patient care provided by
the areas within the purview of the SVP, per above. Meets regularly
with physicians, patient care personnel and representatives of
ancillary departments to discuss and resolve patient care
Works with the Chief Financial Officer, the Department Chairs,
and other administrative colleagues, in preparation of operating
budgets and capital budgets for areas of responsibility; oversees
said budgets throughout the course of the fiscal year and ensures
that operating costs remain within the established fiscal
Conducts determination-of-need and cost-benefit studies.
Authorizes purchase of major operational and capital equipment
within his/her service areas or programs.
In conjunction with the Department Chairs, directs, coordinates
and oversees preparation of department records, reports and
analyses. Reviews and interprets records and reports to ascertain
extent to which goals are being attained.
Develops subordinate directors, and administrators and ensures
that the management team functions in a manner consistent with the
hospital's and physician organization's values and culture.
Instills, maintains, and enhances in employees the vision,
mission and values of BWH. Heightens employee morale, via opened
lines of communication, fair and equitable treatment and annual
evaluations of all individuals associated with his/her areas.
Implements policies and programs designed to attract and retain
employees that continually perform at high levels.
Defines qualifications, responsibilities and functions of
positions; assist subordinate department heads and administrators
in establishing staffing requirements.
Advances the institution's commitment to diversity, equity, and
inclusion in the development of reporting individuals and
Selects, trains, directs, evaluates the performance of and, when
necessary, disciplines and discharges direct report personnel.
Assists subordinates with difficult employee relations problems, as
Responsible for ensuring that staff is aware of BWH strategic
goals and objectives and how these directly effect the goals and
objectives for their respective areas.
Supports the efforts of the Department Chairs in directing the
professional service and program research activities of the
hospital and BWPO.
Works with the Department Chairs, the Senior Vice President and
Chief Academic Officer, and the Chief Medical Officer and Graduate
Medical Education Director in developing and maintaining a quality
clinical training program within the hospital. Participates in
administrative discussions on issues that potentially have impact
on training and educational needs and ensures that the potential
impact on these needs are considered as part of the decision-making
Performs other duties as appropriate and/or assigned.
Master's degree in business administration, healthcare
administration, or public health (or comparable discipline)
Ten to fifteen years of directly related, progressively
responsible experience required, including at least five years of
service at the executive level.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Work requires the analytical ability necessary to resolve
extremely complex problems requiring the application of scientific,
mathematical, clinical and management principles, theories and
concepts and in-dept experienced-based knowledge. The ability to
develop short- and long-range plans and solve complex,
A high level of leadership skills necessary to advance and
coordinate the achievement of organizational objectives through the
efforts of others.
Work requires a high level of interpersonal and communication
skills in order to represent the hospital, physician organization
and Mass General Brigham in legal proceedings, negotiate with and
persuade others on issues and programs that impact a department,
manage large diverse groups of employees, or perform other duties
requiring a comparable level of communication skills.
Entrepreneurial skills necessary to advance the types of
services provided in the departments for which responsible for.
Must be visionary in approach to work, to see things conceptually
and from a global perspective.