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Senior Vice President, Clinical Services, Brigham Health

Company: Partners Healthcare System
Location: Boston
Posted on: June 13, 2021

Job Description:

At the Brigham, we place great value on being a diverse and inclusive community. Brigham Health and the Department of Administration are dedicated to diversity, equity and inclusion as we aim to reflect the diversity of the patients in our local community. We have a dedicated focus on equity. Thus, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum or human diversity: race, gender, sexual orientation, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.


Reporting to the Brigham and Women's Hospital (BWH) Executive Vice President and Chief Operating Officer (EVP/COO), the Senior Vice President, Clinical Services (SVP) serves as the senior executive for two major areas of responsibility at Brigham and Women's Hospital (BWH):

Executive Partnership with Academic Departments: The SVP serves as the primary hospital executive partner to the BWH Department Chairs in their leadership of, and pursuit of excellence in, the quadripartite mission of clinical care, biomedical research, education, and community service within their respective departments. Specifically, the SVP partners with the following academic departments:

Department of Dermatology

Department of Obstetrics and Gynecology

Department of Orthopaedic Surgery

Department of Pediatric Newborn Medicine

Department of Physician Medicine and Rehabilitation

The SVP collaborates directly and continuously with five Department Chairs. The SVP jointly supervises-with the Department Chairs-the five Executive Directors/Department Administrators who manage the day-to-day clinical, research, and education program operations within their respective academic departments. The SVP is responsible for the funding and indirect management of hospital FTEs who are deployed within those academic departments.

Executive Leadership of BWH Clinical Operations: The SVP serves as the executive directly responsible for all aspects of the clinical, administrative, and financial operations of the complementary BWH clinical enterprises.

The SVP will lead all aspects of the hospital's ambulatory activities, working in close collaboration with the President and the Chief Operating Officer of the Brigham and Women's Physician Organization (BWPO), as well as the President of Mass General Brigham Integrated Care (iCare), a system-led operating entity formed to develop new high quality, low cost, innovative community-based ambulatory care. In collaboration with system leaders at Mass General Brigham (MGB), BWH, & Department leadership, and other cross-functional leaders from Marketing, Quality & Safety, Analysis, Planning, and Strategy & Improvement, the SVP sets the organizations' strategic directions across the BWH Ambulatory Enterprise, inclusive of practice operations, patient access, patient experience, quality and safety, and ambulatory and contact center operations. On a regional basis, the SVP will be responsible for the start and ramp up, as well as the ongoing operations, at a number of ambulatory sites across BWH. These sites include several large multidisciplinary ambulatory care centers, located across Massachusetts, including Chestnut Hill, Foxborough, Westwood, Pembroke, Hingham, Scituate, Weymouth, and other sites in development. As MGB iCare continues its own ramp-up, coordination will be critical to advance these specific sites, while doing so in the context of the systemwide strategy. To enable all of this work and collaboration, the SVP has reporting Vice Presidents of Regional Ambulatory Operations and Ambulatory Operations & Patient Experience, with the latter having a dual report into the BWPO COO due to the overlap of shared and distinct ambulatory activites between the BWPO, the clinical departments, and the hospital.

The SVP will also serve as the executive leader for two service lines, as part of a hospital-wide initiative to advance service integration, enhanced patient experience, cross-site clinical business development, and value-based care delivery. The first is the Orthopedics service line, which also plays a critical role in the newly developed systemwide Sports Medicine service line. The second is the Women's Health service line. Working collaboratively with the other SVPs and at the direction of the EVP/COO, this position is responsible for the overall integration and development of these service lines and is the executive leader for service line coordination, program and project development (analysis, planning, and evaluation), and program review (assessment, performance improvement, and support).

In addition, the SVP is responsible-directly, or in partnership with BWH senior leader colleagues, the Department Chairs, and/or other BWH clinical leaders-for a number of ongoing, broad organizational requirements, including:

Ensuring that competent, efficient, and coordinated patient care is uniformly provided to patients in ambulatory, inpatient and community settings;

Ensuring that all educational programs meet institutional and outside regulatory requirements;

Ensuring that all research initiatives are appropriately supported;

Directing and developing the organization of services and programs within the scope of responsibility of the SVP;

Managing all operating and capital budgets for the hospital within the purview of the SVP;

Leading the management team within the SVP's enterprises toward attainment of identified short- and long-term goals and objectives;

Advancing BWH's and MGB's United Against Racism campaign and broadly representing and fostering the institution's commitment to diversity, equity, and inclusion;

Executing strategies and plans designed to achieve the institution's strategic objectives; and

Collaborating with other institutional leaders to meet BWH strategic goals and objectives.


Leadership & Strategy

Responsible for assisting the EVP/COO with the growth and development of the hospital's and physician organization's integrated health care system.

Consults with and advises EVP/COO regarding issues relating to to clinical and ambulatory services, and hospital services in general. Recommends changes in policies and programs, as necessary, to carry out the objectives of the hospital more effectively and carries forward the implementation and application of approved policies and programs.

Represents BWH, in collaboration with senior leadership colleagues, the Department Chairs, and/or their clinical leaders, to Mass General Brigham in issues regarding system integration and other system-wide initiatives.

Implements effective communication programs that keep senior management and staff advised on matters affecting the interests of BWH.

Initiates and facilitates broad-based continuous improvement activities in collaboration with Department Chair and/or their clinical leaders. In a rapidly changing health care environment, particular attention is paid as to how to best do business from the perspectives of delivering uncompromising health-care, efficiently utilizing human resources and effecting cost-savings.

Participates as a member of the BWH operations management group and various committees in order to provide input into the development of the hospital-wide strategic planning process, goals, plans, objectives operating policies and cost reduction initiatives.

Develops and maintains effective working relationships with hospital and physician organization executives. Works with the Department Chairs, physician organization senior management, hospital senior management, and Mass General Brigham senior management to coordinate services across all entities and throughout the system.

Develops and implements plans and programs designed to improve the community's awareness and use of hospital services and improve the health of the population within the areas served by the hospital.


In conjunction with the Department Chairs, nursing leadership, and other clinical and administrative leaders, directs the activities of the areas within BWH detailed above, ensuring that the services function in an efficient, effective, safe, patient-friendly, and responsible manner. Similarly responsible for the hospital-based clinics, ambulatory buildings, and other physical assets associated with the ambulatory areas, in addition to sites and assets associated with departmental oversight.


Ensures assigned functions, including record keeping and reporting, are in compliance with applicable local, state and federal regulations, and accepted rules of accrediting agencies; initiates corrective action as necessary.

In conjunction with the Department Chairs, directs continuous evaluation of quality and efficiency of patient care provided by the areas within the purview of the SVP, per above. Meets regularly with physicians, patient care personnel and representatives of ancillary departments to discuss and resolve patient care problems.


Works with the Chief Financial Officer, the Department Chairs, and other administrative colleagues, in preparation of operating budgets and capital budgets for areas of responsibility; oversees said budgets throughout the course of the fiscal year and ensures that operating costs remain within the established fiscal parameters.

Conducts determination-of-need and cost-benefit studies. Authorizes purchase of major operational and capital equipment within his/her service areas or programs.

In conjunction with the Department Chairs, directs, coordinates and oversees preparation of department records, reports and analyses. Reviews and interprets records and reports to ascertain extent to which goals are being attained.

Human Resources

Develops subordinate directors, and administrators and ensures that the management team functions in a manner consistent with the hospital's and physician organization's values and culture.

Instills, maintains, and enhances in employees the vision, mission and values of BWH. Heightens employee morale, via opened lines of communication, fair and equitable treatment and annual evaluations of all individuals associated with his/her areas.

Implements policies and programs designed to attract and retain employees that continually perform at high levels.

Defines qualifications, responsibilities and functions of positions; assist subordinate department heads and administrators in establishing staffing requirements.

Advances the institution's commitment to diversity, equity, and inclusion in the development of reporting individuals and teams.

Selects, trains, directs, evaluates the performance of and, when necessary, disciplines and discharges direct report personnel. Assists subordinates with difficult employee relations problems, as necessary.

Responsible for ensuring that staff is aware of BWH strategic goals and objectives and how these directly effect the goals and objectives for their respective areas.


Supports the efforts of the Department Chairs in directing the professional service and program research activities of the hospital and BWPO.


Works with the Department Chairs, the Senior Vice President and Chief Academic Officer, and the Chief Medical Officer and Graduate Medical Education Director in developing and maintaining a quality clinical training program within the hospital. Participates in administrative discussions on issues that potentially have impact on training and educational needs and ensures that the potential impact on these needs are considered as part of the decision-making process.

Performs other duties as appropriate and/or assigned.


Master's degree in business administration, healthcare administration, or public health (or comparable discipline) required.

Ten to fifteen years of directly related, progressively responsible experience required, including at least five years of service at the executive level.


Work requires the analytical ability necessary to resolve extremely complex problems requiring the application of scientific, mathematical, clinical and management principles, theories and concepts and in-dept experienced-based knowledge. The ability to develop short- and long-range plans and solve complex, multidimensional problems.

A high level of leadership skills necessary to advance and coordinate the achievement of organizational objectives through the efforts of others.

Work requires a high level of interpersonal and communication skills in order to represent the hospital, physician organization and Mass General Brigham in legal proceedings, negotiate with and persuade others on issues and programs that impact a department, manage large diverse groups of employees, or perform other duties requiring a comparable level of communication skills.

Entrepreneurial skills necessary to advance the types of services provided in the departments for which responsible for. Must be visionary in approach to work, to see things conceptually and from a global perspective.

Keywords: Partners Healthcare System, Boston , Senior Vice President, Clinical Services, Brigham Health, Other , Boston, Massachusetts

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