BostonRecruiter Since 2001
the smart solution for Boston jobs

Field Application Scientist Sequencing - New England/NYC (REMOTE)

Company: Hoffmann-La Roche Ltd
Location: Boston
Posted on: June 12, 2021

Job Description:

Job Summary:

The Field Applications Specialist provides on-site applications support for Roche Sequencing and Life Science customers by providing customer training, troubleshooting support, and automation installation/consultation. Provides customer guidance to facilitate site preparation and coordinates resources for efficient training of reagents and workflows. Partners with sales colleagues to plan and execute pre-sales support, including conducting technical seminars. Responds to customer or in-house requests for information and assistance.

This is a field based position - the role is located in New England/NY

Position responsibilities include, but are not limited to:

  • Extensive NGS and applications knowledge and ability to think creatively

  • Major liquid handler knowledge a plus

  • Support KAPA NGS library preparation reagents and accessories including but not limited to KAPA Hyper/HyperPlus, KAPA RNA Hyper, KAPA Pure Beads, KAPA Adapters, and Target Enrichment products.

  • Collaborate with Sales to conduct pre-sales seminars and other activities to drive new reagent sales for various applications

  • Coordinate logistics and scheduling of customer visits or training for customers

  • Conduct initial workflow, automation/or hardware training for customers

  • Provide additional training and support of additional applications to ensure successful integration into customer's workflow

  • Leverage knowledge and experience in territory to anticipate, identify, and support technical issues for customer base

  • Coordinate troubleshooting efforts with in-house Support and automation scientists to ensure timely problem resolution

  • Provide feedback from customers and act as customer advocate

  • Collaborate with Sales, Support, and Marketing as required to achieve a satisfied customer base.

  • Maintain total commitment to Roche Quality Systems policies and procedures through daily activities and satisfactory completion of all required training

  • Maintain commitment to Roche competencies and values

  • Maintain current knowledge of Sequencing and Life Science products and technology developments

  • Promote and assure effective communication between all RD personnel

  • Actively participate in team meetings with Roche personnel

Minimum Qualifications:

  • Bachelor's degree in a related field or equivalent work experience.

  • 3 years of experience implementing, and evaluating complex laboratory, IT products, medical diagnostic equipment, reagents and/or systems. Field implementation and training specialist experience or related experience.

  • Previous experience mentoring and/or training.

  • Previous related laboratory, IT, or Medical Technologist (ASCP) experience in a related environment (i.e. hospital, laboratory, university).

Preferred Qualifications:

  • Advanced Degree in Science

  • Minimum 3 years demonstrated experience of Molecular Biology/Biochemistry concepts, practices and procedures

  • Minimum 3 years experience in sequencing and other genomics technologies

  • Knowledge of bioinformatics and NGS data analysis a plus

  • Knowledge of Automated Liquid Handlers- methods, scripting, and troubleshooting

  • Biomek FX experience is strongly preferred

  • Knowledge of qPCR applications and analysis a plus

  • Customer support experience strongly preferred

  • Strong interpersonal and organizational skills

  • Strong presentation and communication skills

  • Willing to travel 50-75% overnight

#LI-ND1

Colorado residents not eligible

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in connection with the on-line application process, please email us at US.Accommodation@roche.com.

Keywords: Hoffmann-La Roche Ltd, Boston , Field Application Scientist Sequencing - New England/NYC (REMOTE), Other , Boston, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Boston RSS job feeds