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Field Application Scientist Sequencing - New England/NYC (REMOTE)

Company: Hoffmann-La Roche Ltd
Location: Boston
Posted on: June 12, 2021

Job Description:

Job Summary:

The Field Applications Specialist provides on-site applications support for Roche Sequencing and Life Science customers by providing customer training, troubleshooting support, and automation installation/consultation. Provides customer guidance to facilitate site preparation and coordinates resources for efficient training of reagents and workflows. Partners with sales colleagues to plan and execute pre-sales support, including conducting technical seminars. Responds to customer or in-house requests for information and assistance.

This is a field based position - the role is located in New England/NY

Position responsibilities include, but are not limited to:

  • Extensive NGS and applications knowledge and ability to think creatively

  • Major liquid handler knowledge a plus

  • Support KAPA NGS library preparation reagents and accessories including but not limited to KAPA Hyper/HyperPlus, KAPA RNA Hyper, KAPA Pure Beads, KAPA Adapters, and Target Enrichment products.

  • Collaborate with Sales to conduct pre-sales seminars and other activities to drive new reagent sales for various applications

  • Coordinate logistics and scheduling of customer visits or training for customers

  • Conduct initial workflow, automation/or hardware training for customers

  • Provide additional training and support of additional applications to ensure successful integration into customer's workflow

  • Leverage knowledge and experience in territory to anticipate, identify, and support technical issues for customer base

  • Coordinate troubleshooting efforts with in-house Support and automation scientists to ensure timely problem resolution

  • Provide feedback from customers and act as customer advocate

  • Collaborate with Sales, Support, and Marketing as required to achieve a satisfied customer base.

  • Maintain total commitment to Roche Quality Systems policies and procedures through daily activities and satisfactory completion of all required training

  • Maintain commitment to Roche competencies and values

  • Maintain current knowledge of Sequencing and Life Science products and technology developments

  • Promote and assure effective communication between all RD personnel

  • Actively participate in team meetings with Roche personnel

Minimum Qualifications:

  • Bachelor's degree in a related field or equivalent work experience.

  • 3 years of experience implementing, and evaluating complex laboratory, IT products, medical diagnostic equipment, reagents and/or systems. Field implementation and training specialist experience or related experience.

  • Previous experience mentoring and/or training.

  • Previous related laboratory, IT, or Medical Technologist (ASCP) experience in a related environment (i.e. hospital, laboratory, university).

Preferred Qualifications:

  • Advanced Degree in Science

  • Minimum 3 years demonstrated experience of Molecular Biology/Biochemistry concepts, practices and procedures

  • Minimum 3 years experience in sequencing and other genomics technologies

  • Knowledge of bioinformatics and NGS data analysis a plus

  • Knowledge of Automated Liquid Handlers- methods, scripting, and troubleshooting

  • Biomek FX experience is strongly preferred

  • Knowledge of qPCR applications and analysis a plus

  • Customer support experience strongly preferred

  • Strong interpersonal and organizational skills

  • Strong presentation and communication skills

  • Willing to travel 50-75% overnight


Colorado residents not eligible

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in connection with the on-line application process, please email us at

Keywords: Hoffmann-La Roche Ltd, Boston , Field Application Scientist Sequencing - New England/NYC (REMOTE), Other , Boston, Massachusetts

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