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Senior Manager, Market Operations

Company: Landmark Health
Location: Stoneham
Posted on: October 14, 2021

Job Description:

Landmark Health is a high growth, entrepreneurial organization committed to improving healthcare for the patients with the most intense and complex medical needs. Landmark partners with health plans across the country to bring high-quality, compassionate medical care our nation’s sickest members, wherever they reside and whenever they need it.


By integrating technology, a highly innovative care delivery model, and multidisciplinary clinical teams, Landmark delivers health management capabilities at scale for the frailest and clinically complex segments of the population – the 3-5% of members that account for 20-30% of all national healthcare expenses annually.




Reporting to the Market GM/VP, the Senior Operations Manager is an important part of the market management team and is responsible for providing analytical support and overseeing office operations that enable world-class clinical outcomes. The Senior Operations Manager will help translate strategic vision into operational reality and build the operational infrastructure to support the market’s growth and efficiency over time.

• Administrative Oversight: Lead a team responsible for the administrative functioning of two offices, including but not limited to:

• Maintenance of supplies inventories and maintains appropriate processes for ordering and storage of such supplies
• Calendar management for the office, including prep and follow up for recurring team meetings
• Preparation for Executive visits
• Coordination with all relevant vendors necessary for office operations
• Administration of PTO and payroll systems, and on-call schedule
• Management of front office activities
• Facilities management, including overseeing contingency planning
• On-boarding new hires

• Operational Implementation and Improvement: Maintain a comprehensive understanding of daily operations, policies and procedures; identify operational roadblocks and process gaps; and ensure effective roll out and adherence to workflow changes. Proactive solicit and problem solve issues faced by the clinical and administrative teams.

• Metric Tracking and Reporting: Own and drive reporting on operational performance metrics for the market including regular review of relevant KPIs, qualitative and quantitative analysis, and synthesis and presentation of results.

• Translate performance metrics into actionable operational recommendations for improvement – partnering and working collaboratively with others across Landmark.
• Create metrics that can be used in partnership with market leadership to provide data-driven mentoring / feedback to clinical and administrative staff.

• Market Performance:

• Collaborate with the local and shared services colleagues and leadership to plan and execute initiatives to continuously improve the clinical delivery model
• Collaborate with local and central outreach teams to support engagement and other performance goals through provider calendar and schedule management
• Act as day-to-day project manager on key market initiatives, managing timelines and coordinating across cross-functional teams to drive outcomes
• Support the launch of new clients through patient and provider outreach, geographic analysis and on-the-ground coordination

• Market Leadership: Act as back up to GM/VP as needed for community relationship building and other external-facing responsibilities.

• Bachelor’s Degree in healthcare related field, business administration, or MBA/advanced degree preferred
• 5+ years of administrative management experience in health care, preferably in a managed care setting
• Proficient in MS Office including Word, Excel, PowerPoint and Outlook Calendar; Expert Excel skills preferred
• Superior reasoning, planning, and time management skills
• Proven track record of driving operational projects from conception to implementation to refinement
• Excellence in organizational and project management with the ability to lead multiple complex projects
• Analytic and decisive thinker with the ability to prioritize and communicate objectives and tactics necessary to achieve organizational goals
• Action-oriented, entrepreneurial, flexible, and innovative approach to operational management
• Solution-oriented mindset and work approach
• Strong collaboration skills and a natural ability to connect with others
• Excellent communication and interpersonal skills, with the ability to be personable yet persistent

We are now part of Optum and the United Health Group family of businesses, backed by the resources of a global health organization working to help people live healthier lives and to help make the health system work better for everyone.


As part of our hiring process, upon accepting an offer, candidates will be required to complete a 9-panel drug test. Due to our partnership with the Medicare Advantage program, our drug testing policies are consistent with Federal law.


Please be aware that Landmark Health does not solicit money or offer payment for job applications, nor do we ask candidates to email or submit any personal information over unsecured channels.


Landmark Health requires all new hires and employees to report their COVID-19 vaccination status.

Keywords: Landmark Health, Boston , Senior Manager, Market Operations, Other , Stoneham, Massachusetts

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