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Lead Planner

Company: Boston Consulting Group
Location: Boston
Posted on: November 22, 2021

Job Description:

WHAT YOU'LL DO The Meeting & Events Lead Planner is the trusted advisor who believes a deep understanding of the customer coupled with great service is core to successful meetings. You will be the "go to"-- - person for meeting and event needs with the ability to keep things running smoothly today while thinking ahead and ensuring your customer is ready for the events landscape of tomorrow. You will be responsible for delivering flagship meetings & events in accordance with goals and objectives set by internal customers. You will bring strategic thought partnership, operational expertise, and day-of management experience for high value/high visibility events across all meeting formats (in-person, virtual, hybrid). The Lead Planner is the customers critical connection to a broad range of event support services both in M&E and across BCG. The Lead Planner will act as the event "architect"-- - by bringing together a range of experiences and ideas for discussion and subsequent action. You will be responsible for maintaining and growing the customer relationship, developing a deep understanding of how that customers events support their business. You will bring a range of ideas from your own and others event experiences and will provide targeted recommendations that are risk appropriate, consistent with BCG's image and brand and reflect the best of BCG today and into the future. This role will be directly responsible for managing the following areas: event delivery strategy including format, cadence, dates, city/site selection, venues, suppliers, and technology platforms based on meeting goals, attendee profile and budget. You will be responsible for assembling and managing event specific teams to successfully execute design, logistics (including meeting space management, F&B, evening events, etc.), technology, production, communication, security. Additionally, the Meetings & Events Lead Planner will be responsible for selecting suppliers and managing the delivery of outsourced elements - such as DMC's, production companies, freelancers, etc. YOU'RE GOOD AT * You believe that collaboration creates better outcomes and are team centric in your approach to planning and execution
* You possess interpersonal and relationship building skills with both internal and external stakeholders and can collaborate cross-functionally
* You are good at project management, managing complex networks of stakeholders and deliverables
* You are a creative people-centric problem solving - you enjoy resolving issues using critical thinking and analysis, while always keeping the big picture in mind * You approach things with a service mindset that focuses on creating customer value, loyalty, and trust
* You have a strong sense of accountability and resourcefulness in identifying and implementing continuous process improvements * You value transparency and open feedback and strive to "-- -unlock the potential' of those who work around you
* You excel in a fast-paced environment and remain calm and pragmatic under stressful situations
* You are able to learn new systems and processes quickly, in a self-driven education environment
* You are tech-savvy and able to learn/adopt new technology tools and platforms quickly
* You are comfortable working independently, managing through ambiguity, and collaborating with a virtual team in a rapidly changing, global environment
* You possess awareness of cultural differences and a willingness to adapt work style to allow consensus-driven decision-making and cross-team collaboration
* This job may require significant global travel (approx. 40 days travelling during the year)
Unpredictable workload and hours -programs may require higher peak hours over long durations at times YOU BRING (EXPERIENCE & QUALIFICATIONS) * Bachelor's Degree or equivalent in Business, Communication, Hospitality/Events or related field and 10 + years related experience in event management (preferably in a corporate environment)
* Demonstrated expertise in building strong service delivery teams
* Technical understanding of digital meeting tools and platforms
* Strong organizational skills and ability to multi-task and manage competing priorities
* Excellent communication skills (both written and verbal); strong command of the English language required. Multilingual preferred.
* Previous experience working in a global service driven organization with both in person and virtual teams
* Experience working across cultural boundaries in a complex, matrix structured organization preferred
* People management experience preferred (distributed global team management experience will be valued) YOU'LL WORK WITH About Meetings & Events: The Meetings & Events (M&E) team's purpose at BCG is to create safe and inspiring environments that bring people together to enable meaningful connections and global impact. M&E does this through partnership, innovation, and providing an exceptional level of customer service to deliver savings, risk mitigation, efficiency, and enhanced experiences for all BCG meetings and events.

Keywords: Boston Consulting Group, Boston , Lead Planner, Other , Boston, Massachusetts

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