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PCA and Consumer Regional Liaison - various locations throughout MA

Company: Tempus Unlimited Inc.
Location: Boston
Posted on: November 22, 2021

Job Description:

Summary/Objective: Primarily responsible for working as liaison in assigned region assisting Consumers/ Participants and PCAs/DCWs with inquiries and problem resolution. This role will extend to providing general in-person support to visitors for questions and documentation related to the overall FI program. The regional liaison will also be trained and capable of providing training and support for the Tempus EVV solution. Finally, the regional liaison will coordinate with the Consumer Advisory Board coordinator to address concerns and review opportunities within that region. Assure ongoing compliance with Tempus quality and FI contract requirements.Locations: We are looking for liaisons to work in our various regional locations throughout Massachusetts, including Boston, Danvers/Salem, Worcester, and Springfield/Holyoke.Essential FunctionsAct as a liaison between Consumers/Participants and/or PCAs/DCWs and TempusRespond to Consumer/ Participant and/or PCA/DCW inquiries and complaintsProvide in-person assistance, either scheduled or ad-hoc, related to FI documentation or program related questionsHelp resolve inaccuracies or discrepancies related to reporting of activity timeWork with applicable parties to determine PA/WA status and if new PA/WA needs to be requestedWork with applicable parties to address and resolve PCA/DCW payment issuesRespond to issues that have been escalated by Consumers/Surrogates/Administrative Proxies/Waiver Participants and/or PCAs/DCWs.Must report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC).Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.Travel: Some travel may be required for this position to ensure regional coverage.Work Authorization/Security ClearanceAll offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.EEO StatementEqual Employment Opportunity is a fundamental principle at Tempus Unlimited where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.Other DutiesNote this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice..

CompetenciesProfessional, friendly & understanding personalityPunctuality and dependabilityAbility to work efficiently as a team player as well as individually with minimal directionSelf-motivationAbility to consistently maintain and build positive working relationshipsExcellent organizational skillsAbility to multi-task and meet deadlinesFluency in Spanish or other languages a plusFamiliarity with office machines, equipment and softwareAbility to respect and maintain confidentialityAttention to accuracy and detailStrong interpersonal and analytical skillsExperience with Excel and SpreadsheetsPreferred Experience: Proficiency in Microsoft Office softwareRequired Education: High School DiplomaPI153281607

Keywords: Tempus Unlimited Inc., Boston , PCA and Consumer Regional Liaison - various locations throughout MA, Other , Boston, Massachusetts

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