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Strategic Accounts Receivable Specialist

Company: Watts Regulator Company
Location: Andover
Posted on: November 22, 2021

Job Description:

The Strategic Accounts Receivable Specialist is responsible for the efficient, effective, productive and accurate resolution of accounts receivable for an assigned territory while maintaining good customer relations and achieving company standards for results. Accountable for Customer Dispute Management Services (CDMS/dispute management) and overall customer satisfaction for resolution. Will assist and/or lead in performing various accounting, audit and financial related functions and tasks for AR. Projects may be assigned from time to time or as needed for implementation and or business needs.PRINCIPAL RESPONSIBILITIES AND DUTIES:Support and coordinate the activities of an AR portfolio in excess of $USD 10MManage the tactical relationship of the customers as representative of the Finance Shared Services organizationTroubleshoot issues that are significant and assess impacts and solutionsCoordinate Customer meetings and prepare the topics for review and/or resolutionDeliver on Key Metris performance as established in the goal/review processPrioritize, resolve and escalate any issue greater than 10k within 21 days of noticePresent findings and publish reports to Sr. Management with expectations of solution-based resultsProvide for guidance in strategic decisions regarding customer terms, payment methods and credit requirementsAnalytical review of an assigned collections territory to prioritize research efforts and determine the appropriate methodology for each account (letter, call, etc.)Make judgment decisions regarding the status of a customer account based on a thorough analysis of the customer's purchases, payments, history, ability to pay, credit limit exposure, and our business strategy. Strive to make decisions that result in a win-win situation.Maintain a strong communication with Field Sales, Agents, Logistics, and Management regarding identified account risks, potential credit problems, disputes and customer comments. Identify and escalate as necessary.Maintain and manage all AR data related to customer discounts, allowances and rebatesWork HRC Dispute creation Issues in CDMS in no more than 15 days from the date a case is generated, unless the issue involves a large and multifaceted dispute which should be resolved in no more than 45 days.Following SOP business rules, and through case creation, generate a credit memo where applicable to resolve customer financial disputes.Maintain an accurate and up to date collection note system in QAD for all defined customers.Provide support for common carrier disputes.Provide guidance and direction to Sales and Operations with regard to the release of orders to accounts that have aged accounts receivable.Fax and mail invoices and bills of lading as necessary and per customer requests.Identify and assist in the preparation of accounts for placement with collection agencies or 3rd Party activity.Cooperate with and backup other team members as necessary.Perform other duties assigned by Management.Financial ResponsibilitiesManage customer accounts in a portfolio of between $USD 10m-25mNegotiate and structure payment plans and workouts.Recommend write offs.Negotiate disputesPublish periodic financial resultsEDUCATION:College degree preferred.MANAGEMENT:No Supervisory requirementsEnsure company policies are followed.Enforce company safety policies.QUALIFICATIONS:2-5 years Dispute resolution experience.Strong organizational skills.Strong attention to detailAbility to work well with others as part of a teamGood communications skillsAbility to manage a high call volumeAbility to work overtime as neededAbility to multi-task as priorities shiftMust be proficient on a variety of software packages such as Microsoft Office.Travel 10%*PHYSICAL REQUIREMENTS:While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include: close vision, color vision, peripheral vision, depth perception and ability to adjust focus.*WORK ENVIRONMENT:Work in office environmentMay occasionally be required to perform job duties outside the typical office setting.*As required by the Americans Disabilities Act (ADA)EMPLOYEE CORE COMPETENCIES:1. Collaborate Across Workgroup2. Initiate Positive Change3. Deliver High Quality Results4. Focus on the Customer5. Develops Self & Others6. AccountabilityBy linking this application to your LinkedIn profile, you agree that you consent to Watts and any of its affiliates, divisions, and/or third party service providers accessing and using the information on your LinkedIn profile for the purposes of assessing your application.Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.

Keywords: Watts Regulator Company, Boston , Strategic Accounts Receivable Specialist, Other , Andover, Massachusetts

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